Field Services Area Manager - Austin, TX

Best Buy; Austin (TX); Remote; USD 63,000 - 112,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Austin, TX is seeking a Field Services Area Manager to lead store-based installation and delivery services. You’ll direct Best Buy and Geek Squad teams while coordinating with third‑party partners to fulfill home projects, and you’ll foster an inclusive culture that drives customer and business results.

Key duties include ensuring operational consistency, headcount and capacity planning, scheduling and PTO approvals, and analyzing reports to inform action plans.

Qualifications

• 2 years of experience as a supervisor or manager.
• 2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience.
• Ability to travel overnight approximately 25% of the year.
• Current, valid driver's license.
• Must be at least 21 years old.
• Have and maintain a driving record which meets Best Buy safety standards.

Responsibilities

• Ensure operational consistency, strategic alignment, and performance accountability
• Build and maintain an exceptional team culture centered around engagement and belonging
• Oversee headcount planning, hiring plans and capacity management, including scheduling, attendance and PTO approvals
• Analyze reporting to understand business trends and develop action plans to achieve desired results
• Set clear expectations for your team, work with them on site and provide regular 1-on-1 coaching
• Ensure timely response to escalations and create solutions to preserve the customer experience

Skills

Leadership

Operations experience

Travel readiness

Education

Associate degree or higher in business/logistics or related fields

Job description

Field Services Area Manager - Austin, TX

Full time

Regular

Job Description

As a Field Services Area Manager, you’ll be responsible for all store-based installation and delivery services in your designated region. You’ll directly lead Best Buy and Geek Squad employees while managing relationships with a network of third-party teams that fulfill work in the home. You’ll build a strong employee culture that leads to favorable customer and business results.

What you’ll do

Ensure operational consistency, strategic alignment, and performance accountability

Build and maintain an exceptional team culture centered around engagement and belonging

Oversee headcount planning, hiring plans and capacity management, including scheduling, attendance and PTO approvals

Analyze reporting to understand business trends and develop action plans to achieve desired results

Set clear expectations for your team, work with them on site and provide regular 1-on-1 coaching

Ensure timely response to escalations and create solutions to preserve the customer experience

Requirements

2 years of experience as a supervisor or manager

2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience

Ability to travel overnight approximately 25% of the year

Current, valid driver's license

Must be at least 21 years old

Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)

Acquire and maintain any state or local licensing, as required, within 90 days of hire

Preferred qualifications

Experience in delivery, transportation, distribution or logistics

Experience with warehouse management systems

Experience managing a remote workforce

Associate degree or higher in business, logistics or related fields

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary .

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide .

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline

Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Salary

63,050.00

112,250.00

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide . Eligibility may vary.