Retail Services Experience Lead - Tech Repair & Installations

Best Buy; Fort Lauderdale (FL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy is seeking a Retail Services Experience Manager to lead Geek Squad services across our Fort Lauderdale micro-market. You’ll shape staffing, training, and performance management to deliver exceptional customer experiences in repairs, car installations, and electronics services.

You’ll analyze key metrics, coach leaders, and tailor leadership to each store’s needs to drive revenue and profitability. Join a team committed to growth and excellent service.

Qualifications

• 1 year of experience as a supervisor or manager in business, military or related fields.
• 2 years of sales or customer service experience.
• 1 year of experience managing and reviewing operational expenses and revenue.

Responsibilities

• Oversee repairs and car installations to maximize efficiency and provide excellent customer experiences.
• Provide work direction, training, career development and performance management to Geek Squad Agents and supervisors across the micro-market.
• Analyze reporting and performance metrics to identify gaps and lead the team to improve results.
• Coach and develop leaders and agents to meet role expectations and support career goals.
• Drive revenue and operating income growth by tailoring leadership to each location's needs.

Skills

Customer service

Supervisory experience

Education

Leadership and management

Tools

Operations analytics

Job description

Best Buy is seeking a Retail Services Experience Manager to lead Geek Squad services across our Fort Lauderdale micro-market. You’ll shape staffing, training, and performance management to deliver exceptional customer experiences in repairs, car installations, and electronics services.

You’ll analyze key metrics, coach leaders, and tailor leadership to each store’s needs to drive revenue and profitability. Join a team committed to growth and excellent service.