Regional Field Service Technician - Home Nightly & Overtime

Sagent LLC; Philadelphia (Philadelphia County); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Sign-on bonus ($1,000)

Guaranteed hours

Overtime opportunities

Mileage reimbursement

Medical benefits

401(k) with company match

Company onboarding & training

Company laptop & tools

Job summary

Sagent LLC is hiring a Field Service Technician to support customers in a regional territory, servicing groceries equipment such as scales, ovens, wrapping systems, and packaging gear. This hands-on, customer-facing role offers independence with training and strong technical support.

You will travel daily within your region, some overtime or on-call rotations may apply, and you’ll work with company tools and a laptop.

Qualifications

• Strong mechanical aptitude and technical problem-solving skills.
• Experience installing, repairing, maintaining, or troubleshooting equipment.
• Experience with electromechanical systems, electronics, instrumentation, equipment repair, maintenance, IT hardware, or a related technical field.
• Ability to learn new equipment, technology, and diagnostic tools.
• Strong customer-service and communication skills.
• Ability to work independently, stay organized, and manage a field-based schedule.
• Reliable transportation and residence within the assigned service territory.

Responsibilities

• Troubleshoot and repair mechanical, electrical, electronic, software, and PC-based equipment.
• Perform preventative maintenance, calibrations, repairs, and equipment installations.
• Diagnose equipment issues and determine appropriate solutions.
• Work directly with customers to communicate findings and completed service work.
• Manage service calls and required documentation throughout your day.
• Maintain company-issued tools, equipment, and assigned service parts.
• Partner with technical support and other Field Service Technicians when additional expertise is needed.
• Follow applicable safety, quality, and regulatory requirements.

Skills

Mechanical aptitude

Technical problem-solving

Electromechanical systems

Customer service

Driver's license

Job description

Sagent LLC is hiring a Field Service Technician to support customers in a regional territory, servicing groceries equipment such as scales, ovens, wrapping systems, and packaging gear. This hands-on, customer-facing role offers independence with training and strong technical support.

You will travel daily within your region, some overtime or on-call rotations may apply, and you’ll work with company tools and a laptop.