Regional Field Service Tech - LA & SW US (Remote)

Federal Signal Corporation; California (MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

Life insurance

Dental insurance

Vision insurance

Paid holidays

Paid vacation

401(k) matching

Tuition reimbursement

Job summary

Federal Signal has an immediate opening for a Regional Service Technician in the southwest region of the United States, preferably based in the Los Angeles area, also supporting Nevada and Hawaii. This position is responsible for completing product installations, troubleshooting customer field issues, providing technical support, and conducting product training presentations.

The role includes field repairs, root-cause analysis, RMAs, knowledge-base updates, and collaboration with Engineering,

Qualifications

• Associates Degree in Electronics Technology or equivalent work experience.
• Five (5) years’ experience in a service related field.
• Willingness to travel 100%, often involving overnight stays.

Responsibilities

• Provides full line technical support to customers, distributors, service centers, sales force, and customer support representatives.
• Performs product repairs, installations and root-cause analysis on the full line of assigned products.
• Creates Return Merchandise Authorizations (RMA’s); places parts orders for customers; documents customer issues.
• Writes knowledge base articles within the Service Cloud system.
• Provides technical support for all products including installation procedures and recommendations to ensure proper operation.
• Works with Engineering, Marketing, Quality, Production and other departments to develop new products and resolve failures.
• Conducts training seminars for all products to customers, distributors, service centers, and the sales force.

Skills

Electronics knowledge

Education

Associates Degree in Electronics Technology

Job description

Federal Signal has an immediate opening for a Regional Service Technician in the southwest region of the United States, preferably based in the Los Angeles area, also supporting Nevada and Hawaii. This position is responsible for completing product installations, troubleshooting customer field issues, providing technical support, and conducting product training presentations.

The role includes field repairs, root-cause analysis, RMAs, knowledge-base updates, and collaboration with Engineering,