Regional Service Tech - CA - Los Angeles

Federal Signal Corporation; California (MO); On-site; USD 61,000 - 87,000; Full time

Benefits offered by this job

Annual bonus potential

Health insurance

Paid holidays

Paid vacation

401(k) with matching contributions

Tuition reimbursement

Job summary

Federal Signal Corporation is seeking a Regional Service Technician to support the Southwest region, primarily based in the Los Angeles area with travel to Nevada and Hawaii. The role involves installation, troubleshooting, training, and on-site service for a broad line of safety and industrial products.

The successful candidate will have an Associate's degree in Electronics Technology (or equivalent) and at least five years in a service-related field, with strong communication and

Qualifications

• Associates degree in Electronics Technology or equivalent work experience.
• Five years of service-related field experience.
• Strong knowledge of assigned products and their technologies.
• Excellent communication and problem-solving abilities.

Responsibilities

• Provides full line technical support to customers, distributors, service centers, sales force, and customer support representatives.
• Performs product repairs, installations, and root-cause analysis on the full line of assigned products.
• Creates Return Merchandise Authorizations (RMAs) and places parts orders for customers.
• Writes knowledge base articles within the Service Cloud system.
• Travels to customer sites to install, troubleshoot, and train.

Skills

Effective communicator

Travel readiness

Problem solving

Team collaboration

Education

Associates Degree in Electronics Technology

Tools

Service Cloud

RMA systems

Job description

Federal Signal has an immediate opening for a Regional Service Technician in the southwest region of the United States. The ideal candidate would be based in Los Angeles area, also supporting Nevada and Hawaii. This position is responsible for completing product installations, troubleshooting customer field issues, providing technical support, and conducting product training presentations.

Essential Job Duties & Responsibilities

• Provides full line technical support to our customers, distributors, service centers, sales force, and customer support representatives.
• Performs product repairs, installations and root-cause analysis on the full line of assigned products.
• Provides product parts identification to our customers, distributors, service centers, sales force, and customer support representatives.
• Participates in 1sttime build vehicle installations and provides evaluations to management.
• Creates Return Merchandise Authorizations (RMA's); places parts orders for customers; and interfaces with applicable systems to create cases and/ or document customer issues.
• Writes knowledge base articles within the Service Cloud system.
• Provides technical support for all products including installation procedures and makes recommendations in order to insure products will operate correctly.
• Works with Engineering, Marketing, Quality, Production and other departments in the development of new products and resolution of product failures.
• Resolves product related problems in the field by communicating to customers via direct or indirect methods in order to maintain customer satisfaction.
• Conducts training seminars for all products to our customers, distributors, service centers, sales force, and customer support representatives.

Position Requirements

• Associates Degree in Electronics Technology or other relevant course of study or equivalent work experience.
• Five (5) years' experience in a service related field.
• Good knowledge of assigned products and solutions, their associated technologies as well as their applications.
• Proven ability to make sound decisions and recommendations.
• Resourceful, confident and capable of solving problems.
• Effective communicator - in person, writing and through various other media, to technical and non-technical audiences.
• Solid team orientation, possessing integrity, strong work ethic and partnering and collaboration skills.
• Capable and comfortable taking direction and input from multiple sources.
• Good organizational skills with the ability to manage multiple projects and responsibilities simultaneously.
• Good attention to detail.
• Willingness to travel 100%, often involving overnight stays.

SALARY RANGE:

$60,841 - $86,916 Plus Bonus

Benefits Of Employment

In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.

About Us

Federal Signal in University Park is a leading manufacturer and supplier of comprehensive systems and products used to protect people and property. Our products and integrated solutions include systems for campus and community alerting, emergency vehicles, first responder interoperable communications, industrial communications, and command and municipal networked security. Specific products include: lightbars and sirens, public warning sirens and public safety software.

Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at [e-mail]. All other applications must be submitted online.