Regional Service Tech - CA - Los Angeles

TBEI, Inc.; Los Angeles (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Annual bonus potential

Medical, dental, vision insurance

401(k) with matching contributions

Tuition reimbursement

Job summary

Federal Signal Corporation is seeking a Regional Service Technician based in the Los Angeles area to support the Southwest region, including Nevada and Hawaii. The role involves installations, troubleshooting customer issues, and providing technical support and training to customers, distributors, and service centers.

The ideal candidate has an associate degree in electronics or related experience, with 5+ years in service roles, strong product knowledge, and excellent communication skills.

Qualifications

• Associate's degree or equivalent work experience in electronics technology.
• 5+ years in a service-related field.
• Good knowledge of assigned products and solutions.

Responsibilities

• Provide full line technical support to customers, distributors, service centers, sales force, and support.
• Perform product repairs, installations and root-cause analysis.
• Create RMAs and place parts orders; document issues in systems.
• Conduct training seminars for customers and partners.
• Collaborate with Engineering, Marketing, Quality, and Production to resolve failures.

Skills

Electronics troubleshooting

Field service experience

Customer communication

Documentation

Education

Associate's Degree in Electronics Technology

Tools

Service Cloud

Job description

Regional Service Tech - CA - Los Angeles

Federal Signal has an immediate opening for a Regional Service Technician in the southwest region of the United States. The ideal candidate would be based in Los Angeles area, also supporting Nevada and Hawaii. This position is responsible for completing product installations, troubleshooting customer field issues, providing technical support, and conducting product training presentations.

• Provides full line technical support to our customers, distributors, service centers, sales force, and customer support representatives.
• Performs product repairs, installations and root‑cause analysis on the full line of assigned products.
• Provides product parts identification to our customers, distributors, service centers, sales force, and customer support representatives.
• Participates in first‑time build vehicle installations and provides evaluations to management.
• Creates Return Merchandise Authorizations (RMAs); places parts orders for customers; and interfaces with applicable systems to create cases and/or document customer issues.
• Writes knowledge base articles within the Service Cloud system.
• Provides technical support for all products including installation procedures and makes recommendations to ensure products operate correctly.
• Works with Engineering, Marketing, Quality, Production and other departments in the development of new products and resolution of product failures.
• Resolves product‑related problems in the field by communicating to customers via direct or indirect methods to maintain customer satisfaction.
• Conducts training seminars for all products to our customers, distributors, service centers, sales force, and customer support representatives.

Position Requirements

• Associate's Degree in Electronics Technology or other relevant course of study or equivalent work experience.
• Five (5) years’ experience in a service‑related field.
• Good knowledge of assigned products and solutions, their associated technologies and applications.
• Proven ability to make sound decisions and recommendations.
• Resourceful, confident and capable of solving problems.
• Effective communicator – in person, writing and through various other media to technical and non‑technical audiences.
• Solid team orientation, possessing integrity, strong work ethic and partnering and collaboration skills.
• Capable and comfortable taking direction and input from multiple sources.
• Good organizational skills with the ability to manage multiple projects and responsibilities simultaneously.
• Willingness to travel 100%, often involving overnight stays.

Benefits of Employment

In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke‑free, drug‑free workplace.

Equal Opportunity Employer

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at [e-mail]. All other applications must be submitted online.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.