Regional Field Service Manager — Great Lakes (Remote)

Stryker Corporation; Lansing (MI); Hybrid; USD 98,000 - 170,000; Full time

Job summary

Stryker Corporation is seeking a Regional Manager of Field Service for the Great Lakes region. You will lead a regional team of field technicians to maximize uptime, coach staff, and deliver a high-quality customer experience.

You will also partner with Sales, ProCare, and service partners while leveraging data to guide decisions. The role emphasizes balancing strategic planning with hands-on field activity, supporting vendor relationships, and ensuring effective regional operations.

Qualifications

• Bachelor's degree required.
• 6+ years of relevant professional experience.
• Experience with SAP, Salesforce, or ServiceMax.
• Experience using data and metrics to evaluate performance.
• Strong communication and cross-functional partnership skills.

Responsibilities

• Lead and develop a regional team of Field Service Technicians.
• Manage key service and performance metrics across the team and providers.
• Use data and analytics to identify trends and drive decisions.
• Improve processes to increase efficiency and customer/employee experience.
• Partner with Sales, ProCare, and stakeholders to ensure seamless service.

Skills

Data-driven

Cross-functional collaboration

Communication

Problem solving

Education

Bachelor’s degree

Tools

SAP

Salesforce

ServiceMax

Job description

Stryker Corporation is seeking a Regional Manager of Field Service for the Great Lakes region. You will lead a regional team of field technicians to maximize uptime, coach staff, and deliver a high-quality customer experience.

You will also partner with Sales, ProCare, and service partners while leveraging data to guide decisions. The role emphasizes balancing strategic planning with hands-on field activity, supporting vendor relationships, and ensuring effective regional operations.