Associate (Regional) Manager, Field Service (Great Lakes)

Stryker Corporation; Michigan; Remote; USD 89,000 - 193,000; Full time

Job summary

Stryker Corporation is seeking a Remote Regional Manager to lead a regional team of Field Service Technicians supporting Neptune, Dockers, and SCOPIS technologies. You will focus on uptime, coaching, and delivering a seamless customer experience.

You will partner with Sales, ProCare, and service providers, use data to drive improvements, and balance strategic and operational priorities with largely office-based work and some field activity.

Qualifications

• Bachelor’s degree required.
• 6+ years of relevant professional experience.
• Experience with SAP, Salesforce or ServiceMax.
• Strong communication and cross-functional collaboration.

Responsibilities

• Lead and develop a regional team of Field Service Technicians.
• Manage service and performance metrics across the internal team and providers.
• Use data and analytics to identify trends and drive insights for decisions.
• Balance strategic and operational priorities with office-based work and field activities.
• Collaborate with Sales, ProCare and other stakeholders to ensure a seamless customer experience.

Skills

Leadership

Data analysis

Cross-functional

SAP

Salesforce

ServiceMax

Education

Bachelor's degree

Tools

ServiceMax

SAP

Salesforce

Job description

Work Flexibility: Remote Regional Manager, Field Service As a Regional Manager, you will lead a team of Field Service Technicians responsible for supporting and maintaining our Neptune, Dockers, and SCOPIS technologies. You’ll focus on maximizing equipment uptime, developing your team, and delivering a seamless, high-quality experience for our customers. You’ll partner closely with Sales, ProCare, and service partners while using data and operational insights to improve performance and support a growing business.

What You Will Do:

• Lead and develop a regional team of Field Service Technicians, with a strong focus on coaching, performance, and professional growth
• Manage key service and performance metrics across the internal team and authorized service providers
• Use data and analytics to identify trends, drive business insights, and support informed decision-making
• Continuously evaluate and improve processes to increase efficiency and simplify the customer and employee experience
• Partner cross-functionally with Sales, ProCare, and other stakeholders to ensure a seamless customer experience
• Support vendor and authorized service provider relationships across the region
• Balance strategic and operational priorities, with approximately 80% of time focused on office-based work and projects and 15–20% supporting field activities

Location: Candidates must be located in Michigan, the Chicagoland area, Indiana, or Ohio.

What You Need

• Required: Bachelor’s degree
• 6+ years of relevant professional experience
• Experience working with SAP, Salesforce, ServiceMax, or comparable ERP, CRM, or field service management systems
• Experience using data, metrics, and reporting to evaluate performance and support business decisions
• Strong communication and cross-functional partnership skills
• Preferred: 2+ years of people leadership experience
• Vendor or third-party service provider management experience
• United States of America

Pay Ranges:

• USN: $89,300 - $148,800 USD Annual
• US5: $93,800 - $156,200 USD Annual
• US10: $98,200 - $163,700 USD Annual
• US15: $102,700 - $171,100 USD Annual
• US20: $107,200 - $178,600 USD Annual
• US30: $116,100 - $193,400 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 30%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better.

We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility

• Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.
• Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.
• Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.
• Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.