Regional Field Service Manager

Cash-Depot-Ltd; Green Bay (WI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Profit-Sharing Bonus

Medical, Dental & Vision

Company-paid Life Insurance

Paid Holidays & PTO

401(k) with Company Match

Job summary

Cash Depot is seeking a Regional Service Manager to lead field technicians and oversee service levels across the region. You’ll recruit, coach, and manage staff, align schedules, and drive continuous improvement in service delivery.

You’ll collaborate with multiple departments, ensure policy compliance, and strengthen customer relationships while managing metrics and reporting. This full-time role requires travel and leadership capabilities.

Qualifications

• 2+ years of experience in Field Service or ATM environments.
• Previous leadership or supervisory experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Recruits, interviews, hires and trains new staff.
• Oversees technician performance and service metrics.
• Reviews workflows and work orders for quality and policy adherence.
• Coordinates PTO, coverage and scheduling for field service.
• Project management and reporting of metrics.
• Escalates issues to ensure timely resolution with support teams.
• Maintains relationships with senior decision-makers internally and externally.
• Ensures training records and field bulletins are up to date.

Skills

Leadership

Field Service

ATM experience

Travel ability

Communication

Coaching & development

Team management

Job description

Cash Depot is seeking a Regional Service Manager to lead field technicians and oversee service levels across the region. You’ll recruit, coach, and manage staff, align schedules, and drive continuous improvement in service delivery.

You’ll collaborate with multiple departments, ensure policy compliance, and strengthen customer relationships while managing metrics and reporting. This full-time role requires travel and leadership capabilities.