Regional Field Service Lead - Network & Performance

Asurion; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Asurion in the United States is seeking a Field Service Manager to ensure exceptional customer experiences across industries. You will lead a network of external service providers, recruit top vendors, and drive performance while controlling costs within your region.

Responsibilities include monitoring customer experience, financials, and service delivery; developing strategic plans to improve key metrics; and coordinating onboarding and ongoing training for providers.

Qualifications

• Experience leading operations in a fast-paced environment.
• Proven track record managing vendor relationships.
• Ability to develop strategic plans and execute.
• Excellent written and verbal communication.
• Willingness to travel up to 60% as needed.

Responsibilities

• Develop strategic plans to improve top metrics and service delivery.
• Recruit, manage, and optimize a network of service providers.
• Monitor customer experience, financials, and coverage.
• Visit providers and drive performance improvements.
• Coordinate onboarding and training for providers.

Skills

Leadership

Operations Management

Strategic Planning

Vendor Relationships

Cross-functional Collaboration

Education

Bachelor's degree or equivalent experience

Advanced degree preferred

Tools

MS Office

ACD

Workforce management tools

Quality management tools

Job description

Asurion in the United States is seeking a Field Service Manager to ensure exceptional customer experiences across industries. You will lead a network of external service providers, recruit top vendors, and drive performance while controlling costs within your region.

Responsibilities include monitoring customer experience, financials, and service delivery; developing strategic plans to improve key metrics; and coordinating onboarding and ongoing training for providers.