Market Manager - Sales Enablement

Asurion; North Carolina; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay and benefits

Retirement savings plan

Paid time off

Continuing education support

Ongoing training

Job summary

A leading tech care company in North Carolina is seeking a Market Manager – Sales Enablement. This role focuses on driving sales growth through training and coaching in retail environments. Candidates should have at least 2 years of sales experience, ideally in wireless retail, and possess strong organizational and presentation skills. Benefits include competitive pay, health coverage, and ongoing education support.

Qualifications

• Minimum of 2 years’ experience in a sales-related role.
• Wireless retail experience preferred or related areas.
• Availability and flexibility to travel up to 20% overnight.

Responsibilities

• Drive point of sale performance through field training and coaching.
• Engage with store leadership for effective training and best practice dissemination.
• Conduct store visits and virtual training support.

Skills

Problem solving

Time management

Presentation skills

Negotiation skills

Analytical skills

Education

Bachelor’s degree (Business, Marketing or relevant area)

Tools

Microsoft Office Suite

Job description

Charlotte or Durham, NC area

Asurion's journey in tech care began with cellphone insurance, back when people’s biggest tech worry was a lost or broken phone. Decades later, we’re still dedicated to caring, and today that care extends to all the essential devices that power life, from phones and computers to home tech and appliances. Today, teams build and iterate innovative solutions that help millions of customers solve nearly any tech issue across thousands of device types.

Market Manager – Sales Enablement

Asurion works with some of the world’s largest enterprise brands to deliver seamless tech care experiences across the full customer journey — from unboxing to upgrading — ensuring tech is up and running when it matters most.

What you will be doing:

Act as a sales enabler between Asurion and a wireless carrier’s sales channels, focused on growth areas within the carrier-owned retail stores. This position will be responsible for driving Home Protection point of sale performance growth through field training, leadership coaching and implementing continuing education training and social media campaigns. This position will also work with internal Client Service team members and other internal cross‑functional areas to identify growth opportunities and process improvements.

Essential Duties and Responsibilities:

• Point of Sale strategic development
  • Assess gaps in the current sales process and develop effective point of sale growth strategies to accelerate home protection performance.
  • Engage with top performers to isolate key best practices and identify correlations in effective sales behavior; then document and codify such best practices and ensure they are disseminated and adopted across all channels.
• Field Sales Training Support
  • Engage high opportunity areas of retail and indirect channel to drive incremental home protection growth.
  • Execute on in‑store training curriculum with store leadership, champions, and sales representatives.
  • Conduct side‑by‑side selling and on‑floor observations to develop product knowledge and confidence while cultivating sustainable sales behavior.
  • Promote awareness and utilization of key channel support resources.
  • Sales enablement store visits will entail (1) pre‑meeting leadership engagement, (2) backroom training session, (3) 1:1 on floor coaching and observations, (4) side by side selling, (5) leadership/champion train‑the‑trainer sessions, (6) leadership meeting recap/key takeaways/recommend actions, (7) post‑visit performance monitoring with client store leadership, (8) post‑visit virtual trainings with leadership and reps.
  • Sales Enablement Market Manager will typically conduct 60+ store visits per month.
• Virtual Training Support
  • Collaborate with internal Client Service team members on facilitating regional and area general session calls with carrier‑owned and indirect channels.

Here’s what you’ll bring to the team:

Experience/Expertise

• Minimum of 2 years’ experience in a sales‑related role. Field experience strongly preferred.
• Wireless retail experience preferred. Related areas such as consumer electronics, warranty products, etc. also relevant.

Competencies/skills

• Ability to work independently and demonstrate initiative.
• Contact management, time management, and strong organizational skills.
• Presentation skills to small and large groups, across all levels.
• Problem solving, negotiation, and analytical skills.
• Intermediate level abilities in Microsoft Office Suite and other client‑related applications.

Mindset & behavior

• High energy.
• Strong interpersonal skills.
• Able to motivate others and rally people behind a goal.
• Collaborative team player.
• Self‑propelling and resourceful.
• Organizational and execution rigor.
• “Can do” mentality and persistence.

Qualifications

• Bachelor’s degree preferred (concentration in Business, Marketing, or other relevant subject area is ideal).
• Availability and flexibility to travel within the assigned area of responsibility, with up to 20% overnight travel.

We take care of you (benefits/perks)

• Competitive pay and benefits including health, dental, and vision.
• Retirement savings plan.
• Paid time off.
• Continuing education support.
• Ongoing training to grow your skills.