Regional Field Service Lead, End User IT (Hybrid)

RTX; Farmington (CT); Hybrid; USD 132,000 - 252,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

Flexible work schedules

Parental leave

Job summary

RTX, a leader in aerospace and defense, is seeking a Senior Manager to lead End User Services across regional teams and drive enterprise-scale infrastructure projects. This role reports to the Associate Director, End User Services and requires proven leadership, vendor management, and strong IT project execution.

You will manage a team of highly skilled contributors, coordinate with managed service providers, drive technology refreshes, and ensure service levels align with business objectives in

Qualifications

• Typically requires a University Degree or equivalent experience and 10+ years of relevant experience.
• 7+ years of experience managing IT projects and support for shop floor computing.
• 7+ years of managing an End User Services environment.

Responsibilities

• Manage a team of highly skilled individual contributors.
• Vendor management.
• Identify and plan End User Services projects to support strategic and operational requirements.
• Deploy world class technology and streamlined processes to enhance RTX digital environment.
• Manage several projects at once leveraging contracted teams as needed to implement projects related to infrastructure.
• Develop, manage and execute projects to maintain software and hardware currency in the computing environment, such as technology refreshes and upgrades.
• Work with managed service providers and coordinate with the Digital teams to manage service levels, projects and performance related to relevant outsourcing agreements.
• Manage RTX driven infrastructure projects and lead the company's participation in relevant Passport reviews and planning activities.

Skills

Project management

End User Services

Vendor management

Leadership

Education

University Degree or equivalent experience

Advanced Degree

Job description

RTX, a leader in aerospace and defense, is seeking a Senior Manager to lead End User Services across regional teams and drive enterprise-scale infrastructure projects. This role reports to the Associate Director, End User Services and requires proven leadership, vendor management, and strong IT project execution.

You will manage a team of highly skilled contributors, coordinate with managed service providers, drive technology refreshes, and ensure service levels align with business objectives in