Sr Mgr, Field Service Regional Manager

Prattwhitney; Farmington (CT); Hybrid; USD 132,000 - 252,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid time off

Parental leave

Job summary

RTX is seeking a Senior Manager to lead regional End User Services and enterprise-scale IT projects. You will drive project delivery, vendor oversight, and cross-functional collaboration across global teams, including Passport reviews and planning activities.

Ideal candidates bring 10+ years in IT project management, strong leadership, and a track record of coordinating large, multi-stakeholder initiatives in a hybrid work environment.

Qualifications

• Typically requires a university degree or equivalent experience with 10+ years of relevant IT project management experience.
• Experience leading regional field service delivery teams for enterprise-scale infrastructure projects.
• Proven ability to manage End User Services environments and vendor relationships.

Responsibilities

• Manage a team of IT professionals delivering End User Services.
• Oversee vendor relationships and outside service providers.
• Plan and execute IT projects to refresh software/hardware and align with business goals.
• Coordinate with Digital teams to manage service levels and outsourcing agreements.
• Lead cross-functional governance and Passport review activities.

Skills

IT project management

Vendor management

End User Services

Project leadership

Education

University degree or equivalent experience

Advanced degree (preferred)

Tools

Active Directory

Microsoft operating systems

Job description

Role Overview

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

This position will have a combination of daily project management responsibilities, operational responsibilities, as well as for the delivery of key projects working within the RTX entities around the world. This position reports to the Associate Director, End User Services. The successful candidate will demonstrate exceptional organizational, leadership, customer service, vendor management, and communication skills. This role requires proven experience leading regional field service delivery teams and overseeing the execution of enterprise-scale infrastructure projects across diverse technologies. The Senior Manager will drive operational excellence, manage strategic vendor relationships, and ensure consistent service delivery aligned with business objectives. A strong working knowledge of Microsoft operating systems, Active Directory, network printing, end user computing technologies, and supporting shop floor computing.

What You Will Do

• Manage a team of highly skilled individual contributors
• Vendor management
• Identify and plan End User Services projects to support strategic and operational requirements
• Deploy world class technology and streamlined processes to enhance RTX digital environment
• Manage several projects at once leveraging contracted teams as needed to implement projects related to infrastructure
• Develop, manage and execute projects to maintain software and hardware currency in the computing environment, such as technology refreshes and upgrades
• Work with managed service providers and coordinate with the Digital teams to manage service levels, projects and performance related to relevant outsourcing agreements
• Manage RTX driven infrastructure projects and lead the company’s participation in relevant Passport reviews and planning activities

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and 10+ years of relevant experience, or an Advanced Degree and 7+ years of relevant experience.
• 7+ years of experience managing IT projects and support for shop floor computing
• 7+ years of managing an End User Services environment

Qualifications We Prefer

• Demonstrated proficiency in IT areas of analytical thinking and innovation
• Demonstrated leadership and collaboration skills, and the ability to succeed in a fast-paced, environment
• Demonstrated strong technical aptitude, project management, and communication skills
• Experience and background working with large teams to define and execute IT projects
• Demonstrated experience working with managed service delivery partners to deliver the expected business outcomes
• Industry accreditations are Preferred (ITIL)
• Excellent written and oral communication skills
• Highly-motivated, self-directed, and able to effectively lead efforts including the delivery of complex projects with multiple stakeholders
• Able to independently influence and resolve conflicts with others

Work Location

This is a hybrid role, Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

What We Offer:

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• 401(k) match
• flexible spending accounts
• flexible work schedules
• employee assistance program
• Employee Scholar Program
• parental leave
• paid time off
• holidays

Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.

Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.