Remote Enterprise Service Design Lead

Prattwhitney; Kansas; Hybrid; USD 157,000 - 299,000; Full time

Benefits offered by this job

Parental leave

Flexible work schedules

Educational assistance

Child/adult backup care

Job summary

RTX is seeking an experienced Enterprise Service Designer to orchestrate cross‑functional teams and design scalable enterprise services that improve customer experiences and business value. You will map journeys, value streams, service blueprints, workflows, and roadmaps across functions.

You will partner with Global Process Owners, Employee Experience, Product Teams, Enterprise Architecture, and Service Owners to standardize, digitize, automate, and apply AI‑enabled services while ensuring

Qualifications

• Must have a Bachelor’s degree with 12+ years in enterprise service design, digital transformation, customer experience, or process design.
• Expertise in service design, systems thinking, value streams, journey mapping, service blueprints, and operating models.
• Proven ability to orchestrate cross‑functional teams and influence senior stakeholders. Experience driving standardization, digitization, automation, and AI‑enabled services.
• Strong skills in road mapping, facilitation, stakeholder alignment, and executive communication; experience with ServiceNow, ITIL, Agile, or enterprise service management preferred.

Responsibilities

• Orchestrate cross‑functional teams to design end‑to‑end enterprise services.
• Facilitate creation of wing‑to‑wing value streams and future‑state service designs.
• Partner with Global Process Owners, Employee Experience, Product Teams, Enterprise Architecture, and Service Owners.
• Develop service blueprints, customer journeys, workflows, and operating models.
• Identify opportunities for standardization, digitization, automation, and AI enablement.
• Build service roadmaps and maturity plans.
• Ensure enterprise alignment, governance, and design standards are applied consistently.

Skills

Cross-functional leadership

Systems thinking

Executive facilitation

Stakeholder alignment

AI opportunity identification

Education

Bachelor’s degree in business, Engineering, IT, Design, or related field

Tools

ServiceNow

ITIL

Agile

Enterprise service management

Job description

RTX is seeking an experienced Enterprise Service Designer to orchestrate cross‑functional teams and design scalable enterprise services that improve customer experiences and business value. You will map journeys, value streams, service blueprints, workflows, and roadmaps across functions.

You will partner with Global Process Owners, Employee Experience, Product Teams, Enterprise Architecture, and Service Owners to standardize, digitize, automate, and apply AI‑enabled services while ensuring