Regional Field Operations Leader

Socket.dev

San Diego (CA)

On-site

USD 120,000 - 160,000

Full time

2 days ago

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Job summary

W Services Group, LLC. is seeking a Regional Field Operations Manager to oversee field operations across multiple markets, guiding Area Managers, improving service performance, and ensuring contractor alignment.

This leadership role focuses on delivering high-quality field service, resolving issues rapidly, and driving data-driven improvements through KPI monitoring and cross-functional collaboration. Candidates bring 5–7 years in field operations and strong communication, travel readiness, and

Qualifications

5–7 years in field operations or multi-site management.
2+ years managing a field-based team.
Strong analytical and reporting skills.
Excellent communication and cross-functional collaboration skills.
Proficiency with operations systems and task management platforms.

Responsibilities

Lead and support a team of Area Managers and Supervisors across markets.
Conduct weekly 1:1s with each Area Manager and host monthly regional team syncs.
Provide coaching to improve CP engagement, service quality, and operational consistency.
Cover ‘uncovered’ markets temporarily when needed to ensure continuity.
Monitor Resolution Tracking System (RTS) task completion and enforce accuracy across all territories.
Collaborate with CR team/Market Team leadership to address CP shortages and performance issues.