Regional Field IT & POS Technician

Pomeroy; Fort Collins (CO); On-site; USD 52,000 - 76,000; Full time

Job summary

Pomeroy is seeking a full-time Technician to serve as a travel field technician, handling service tickets for our customers. Printer Technician is preferred but not required to apply. The role manages a service zone and may support other zones to meet SLA goals.

Ideal candidates have 2+ years in POS, network, or PC repair, with a focus on safe driving and strong troubleshooting skills in retail/office environments. Travel and on-call work are expected.

Qualifications

• High School Diploma or equivalent is required.
• AS/BS Degree in a related Technical field highly desired, but not required.
• Industry Certifications such as A+, Net+, Server+, or similar are highly desired.
• Minimum of 2 years Point of Sale repair, Network Equipment repair and PC repair experience highly desired.
• Minimum 2 years previous experience of Break Fix or Network experience that was performed in a Retail or Office type setting is highly preferred.
• Must be Safety Oriented and possess excellent Driving Habits and a clean MVR.
• Must Show good mechanical aptitude and possess the ability to Troubleshoot equipment to a sub-assembly level.
• Prior low voltage experience with voice/data cabling experience preferred.
• Ability to operate and maintain various tools, media devices and testers used to troubleshoot customer hardware/software issues.
• Excellent customer service skills required to properly interface with end-user customers.
• Must possess a strong sense of urgency in managing and meeting our Service Level Agreements (SLA).
• The ability to work in adverse repair/installation environments and diffuse stressful situations.
• Must be able to pass various certification tests (Weights & Measures, etc)
• Company provides retail-oriented technology services 24/7/365. This position requires our technicians to be willing and available to work evenings, weekends, and holidays and be on-call to support all our retail clients.

Responsibilities

• Manage assigned service zone and assist in other service zones when needed to ensure service calls are completed within the SLA.
• Maintain company vehicle or ensure proper upkeep and cleanliness if assigned; keep records for mileage reimbursement when using personal vehicle.
• Maintain records for mileage and keep vehicle clean and well maintained.
• Demonstrate strong troubleshooting skills and expand break-fix knowledge to support IT hardware/software for retail/office environments.
• Follow guidelines for inventory management and accurate records of stock and locations.
• Provide excellent customer service and maintain high customer satisfaction.
• Use web-based ticketing system to create and update service tickets with accurate call notes and equipment details.
• Meet or exceed SLA, utilization, customer service, inventory, safety, training, and admin targets.
• Operate company vehicle or personal vehicle in accordance with company policies.

Skills

POS repair

Network repair

PC repair

Break fix

Retail/office experience

Customer service

Mechanical aptitude

Documentation

Driving/MVR

Education

AS/BS in related technical field

Industry certifications (A+, Net+, Server+)

High school diploma or equivalent

Job description

Pomeroy is seeking a full-time Technician to serve as a travel field technician, handling service tickets for our customers. Printer Technician is preferred but not required to apply. The role manages a service zone and may support other zones to meet SLA goals.

Ideal candidates have 2+ years in POS, network, or PC repair, with a focus on safe driving and strong troubleshooting skills in retail/office environments. Travel and on-call work are expected.