End User Computing Design Lead

PSG Global Solutions; Marlborough (MA); On-site; USD 83,000 - 124,000; Full time

Job summary

A prominent recruiting firm is seeking an End User Computing Design Lead for a contract role in Marlborough, Massachusetts. This position involves configuring management systems, gathering requirements, and liaising with vendors while leading technical projects. Applicants should have a B.S. in Computer Science and strong knowledge of Client Management Systems. Ideal candidates will provide technical leadership and possess experience with Service Now.

Qualifications

• Strong knowledge of Client Management Systems for optimal use.
• Evaluate and implement additional Management Platform modules as needed.
• Provide technical leadership in planning and design of projects.

Responsibilities

• Work independently under general direction to configure management system solutions.
• Gather business and technical requirements and translate them into IT solutions.
• Act as liaison for vendors during installation and repair.
• Act as liaison for vendors during installation and removal of equipment or services.
• Provide technical leadership and document relevant systems and processes.

Skills

Client Management Systems such as SCCM and Symantec Management Platform

Technical leadership in developing operational standards

Experience with Service Now

SQL server/database experience

SQL Server

Education

B.S. in Computer Science or related technical field

Job description

Job Title

End User Computing Design Lead

Client

A prominent Pharma Company.

Contract

6 months initial contract - with a possibility of extension - possibility to be an employee based.

Location

Marlborough Massachusetts 01752

Pay

To be discussed over the phone

Shift

First Shift

Responsibilities

• Work independently, under general direction from the Associate Director of End User Services as well as the Desktop Management Systems Engineer
• Assist in the configuration of the following Management System installations, their solutions, options, and policies for optimal use:
  • Client Management System – includes Software Management, Desktop/Laptop imaging, OS Patching
  • Asset Management System – support and planning of an Enterprise sized Desktop Infrastructure System
  • Design, test, implement, and document specifications for Desktop/Laptop OS
  • Provide procedures for testing, configuration, and implementation of desktops
• Gather business and technical requirements and translate them into IT solutions
• Deliver technical solutions as per specified plans, deliverables, costs and timelines
• Act as liaison for outside vendors during installation, rearrangement, repair and/or removal of equipment or services
• Work closely with Desktop Management Systems Engineer to ensure that procedures are consistent with desktop support procedures
• Provide technical and project leadership in fully documenting relevant systems and processes as necessary

Other Responsibilities and Duties

• Gather business and technical requirements and translate them into IT solutions
• Deliver technical solutions as per specified plans, deliverables, costs and timelines
• Act as liaison for outside vendors during installation, rearrangement, repair and/or removal of equipment or services
• Work closely with Desktop Management Systems Engineer to ensure that procedures are consistent with desktop support procedures
• Provide technical and project leadership in fully documenting relevant systems and processes as necessary

Skills

• Strong knowledge of Client Management Systems such as SCCM and Symantec Management Platform (Altiris)
• Evaluate and implement additional Management Platform modules or additional solutions at the enterprise level as needed.
• Provide technical leadership in developing and implementing operational standards and procedures
• Provide technical and project leadership in planning, design, implementation and support of all projects requiring any of the Client Management System tools
• Experience with Service Now
• SQL server/database experience a plus

Qualifications

• B.S. in Computer Science or related technical field, or equivalent experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.