Desktop Support Analyst

Actus Search; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Actus Search is hiring a Desktop Support Analyst for its New York team, supporting 500+ users in a Windows environment on-site and remotely. The role emphasizes fast issue resolution, automation of repetitive tasks, and collaboration with Level 2/3 teams and external vendors to maintain high service levels.

The ideal candidate has strong Windows 10/Server experience, Office 365/Azure knowledge, and scripting skills in PowerShell or Python, with a customer-first mindset and the ability to manage

Qualifications

• Strong hands-on experience supporting Windows 10 and Windows Server 2012+.
• Detailed knowledge of Office 365 and Azure, including Outlook, OneDrive, SharePoint and DLP.
• Experience with Active Directory, Group Policy, remote access, and software deployment.
• Experience installing, troubleshooting and managing desktop hardware.
• Degree or equivalent experience in CS/Engineering or related field.
• Scripting in PowerShell or Python.
• Networking knowledge and exposure to Linux

Responsibilities

• Support a global community of 500+ users in a Windows environment, on-site and remotely.
• Fix issues quickly and communicate effectively with users and teams.
• Automate repetitive tasks to improve efficiency.
• Coordinate with Level 2/3 teams and external vendors for complex issues.
• Follow ITSM runbooks and incident management processes.
• Monitor and resolve incidents and requests, ensuring timely resolution.
• Collaborate with internal and external teams on longer-term improvements

Skills

Windows 10

Windows Server 2012+

Office 365

Azure

Active Directory

Group Policy

Remote access

Hardware troubleshooting

ITSM processes

Customer service

PowerShell

Python

Networking basics

Linux familiarity

Communication skills

Education

Bachelor's degree in Computer Science / Engineering or related field

Job description

Job title: Desktop Support Analyst - Global Investment Firm

Location: New York - 4 days per week in office

Employment type: Full-time, permanent

The Opportunity

Actus Search is working with a leading global quantitative investment manager to hire a Desktop Support Analyst into its New York technology team.

You’ll support a global community of 500+ users in a Windows environment, working face to face on site and remotely. This is a high-touch role in a fast-moving trading business. You’ll be expected to fix issues quickly, communicate well and find ways to automate repetitive work.

Your impact

• Supporting users on Windows, Outlook/Exchange and Microsoft Office, both on-premise and in the cloud
• Managing access control through Active Directory and Group Policy
• Resolving remote access and hardware issues
• Providing 24x5 support, plus weekend on-call on a rota
• Handling incidents and requests promptly, following established runbooks and ITSM processes
• Working with Level 2/3 teams and external vendors to fix more complex issues
• Monitoring alerts and fixing failed, degraded or unavailable services before users are affected
• Automating common tasks to improve efficiency
• Working with internal and external teams on longer‑term improvements

What you’ll bring

• Strong hands‑on experience supporting Windows 10 and Windows Server 2012+
• Detailed knowledge of Office 365 and Azure, including Outlook, OneDrive, SharePoint and DLP
• Solid experience with Active Directory, Group Policy, remote access solutions and software deployment
• Experience installing, troubleshooting and managing desktop hardware
• A strong commitment to customer service, with the confidence to support demanding users
• Able to work with little supervision, keep several priorities moving and follow tickets through to resolution
• Clear written and verbal communication, and a collaborative, team‑first approach
• Curious about new technology, and comfortable solving problems you haven’t seen before
• A degree in Computer Science, Engineering or a related field, or equivalent experience
• Scripting in PowerShell or Python
• Networking knowledge
• Exposure to Linux environments

What’s on offer

• Join a highly technical, engineering‑led global investment firm
• See the technology behind a fast‑paced trading environment
• Room to grow into automation and infrastructure work