Regional DMV Operations Lead

West Virginia; West Virginia; On-site; USD 50,000 - 70,000; Full time

Job summary

The West Virginia Division of Motor Vehicles is seeking a DMV Agent Floor Manager to guide daily regional office operations, support a team of DMV Agents, and deliver high-quality public service.

In this role, you will perform lead worker duties, delegate assignments, train staff on procedures, and ensure smooth workflows while handling complex customer service situations. Travel may be required and a valid driver’s license is required.

Qualifications

• Graduation from standard high school or the equivalent.
• Four years of full-time or equivalent experience in bookkeeping, sales, cashiering, or related public contact work, with at least one year in a lead/administrative support role.
• Valid driver’s license required and must be maintained.
• Consent to fingerprinting and criminal background check; must obtain driver skills testing certification.

Responsibilities

• Lead and mentor staff; assist planning, delegating work, and reviewing performance.
• Step up in leadership in the absence of the Regional Office Assistant Manager to delegate assignments and adjust work schedules.
• Audit agents daily, verify transactions, balance cash drawers, and assess fees.
• Guide customers by interpreting state codes and procedures for driver and vehicle transactions.
• Resolve complex or high-stakes customer inquiries with professionalism.
• Administer driver’s license knowledge and skills tests, review documents, and maintain records.
• Travel may be necessary, therefore, a valid driver's license is required.

Skills

Lead & Mentor Staff

Supervisory duties

Training DMV Agents

Customer service & public contact

Education

High school diploma or equivalent

Job description

The West Virginia Division of Motor Vehicles is seeking a DMV Agent Floor Manager to guide daily regional office operations, support a team of DMV Agents, and deliver high-quality public service.

In this role, you will perform lead worker duties, delegate assignments, train staff on procedures, and ensure smooth workflows while handling complex customer service situations. Travel may be required and a valid driver’s license is required.