DMV Agent 1: Licensing, Testing & Customer Service

West Virginia; Mount Olivet (WV); On-site; USD 32,000 - 52,000; Full time

Job summary

The West Virginia Division of Motor Vehicles is seeking a Transportation DMV Agent 1 to be the face of the DMV in a fast-paced regional office, delivering courteous, accurate service to the public.

You will guide customers on motor vehicle laws, process licenses, IDs, titles, and registrations, conduct driver knowledge and skills tests after training, manage cashiering duties, and handle official correspondence with customers.

Qualifications

• High school diploma or equivalent.
• 1 year of full-time (or equivalent part-time) paid experience in bookkeeping, cashiering, or related public contact work.
• A valid driver's license is required and must be maintained.
• Substitution: College credit may substitute for the required experience.
• All applicants must consent to fingerprinting and a criminal background investigation.

Responsibilities

• Serve as the primary contact for customers, guiding on motor vehicle laws, policies, fees, and required documentation.
• Assist citizens with driver's licenses, ID cards, titles, and registrations.
• Receive training and conduct driver's license knowledge and practical skill tests.
• Perform cashiering duties and balance daily cash drawers; update state databases.
• Manage inventory and compose clear correspondence for customer inquiries.

Skills

Customer service

Knowledge of motor vehicle laws

Cashiering

Education

High school diploma or equivalent

Job description

The West Virginia Division of Motor Vehicles is seeking a Transportation DMV Agent 1 to be the face of the DMV in a fast-paced regional office, delivering courteous, accurate service to the public.

You will guide customers on motor vehicle laws, process licenses, IDs, titles, and registrations, conduct driver knowledge and skills tests after training, manage cashiering duties, and handle official correspondence with customers.