DMV Licensing & Customer Service Agent

State of West Virginia; West Virginia; On-site; USD 32,000 - 42,000; Full time

Job summary

State of West Virginia through the DMV seeks a Transportation DMV Agent 1 to be the public face in a regional office, delivering strong customer service while handling licenses, IDs, titles, and registrations. You will learn to administer knowledge and skill tests and manage cash handling and state database updates.

Minimum education is a high school diploma with one year of related public contact work. Fingerprinting and background checks are required; valid driver’s license must be maintained.

Qualifications

• Graduation from standard high school or the equivalent.
• One year of full time or equivalent part time paid experience in bookkeeping, cashiering, or related public contact work.
• Substitution: College credit from an accredited college or university, business school, or vocational training may be substituted through an established formula for the required experience.

Responsibilities

• Engage & Assist: Serve as the primary contact for customers, providing guidance on motor vehicle laws, policies, fees, and required documentation.
• Process Key Documentation: Assist citizens with driver's licenses, ID cards, vehicle titles, and registrations.
• Administer Tests: Get trained and certified to conduct driver's license knowledge and practical skill tests.
• Financial & System Operations: Perform cashiering duties, balance daily cash drawers, and update state computer databases.
• Inventory & Correspondence: Manage inventory items and compose clear correspondence for customer inquiries.

Skills

Customer service

Cashiering

Public contact

Education

High school diploma or equivalent

Job description

State of West Virginia through the DMV seeks a Transportation DMV Agent 1 to be the public face in a regional office, delivering strong customer service while handling licenses, IDs, titles, and registrations. You will learn to administer knowledge and skill tests and manage cash handling and state database updates.

Minimum education is a high school diploma with one year of related public contact work. Fingerprinting and background checks are required; valid driver’s license must be maintained.