Regional Dispatch & Scheduling Specialist

Right Traffic; New Castle (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Referral bonus

Benefits package (medical, dental, and

Vision benefits

Job summary

Right Traffic, LLC is seeking a Dispatch Coordinator to coordinate field crews, assign jobs, and maintain clear communication with customers and team members.

You will use Roads/Atlas and Verizon Connect to optimize routing, monitor progress, and ensure on-time service while supporting weekend coverage (Thursday–Sunday, 9am–7pm). The role emphasizes reliability, attention to detail, and seamless internal communication to keep operations efficient and responsive.

Qualifications

• High school diploma or equivalent; post-secondary education is a plus.
• 1–3 years of dispatching, logistics, or scheduling experience (traffic control industry preferred).
• Strong computer skills with the ability to learn and navigate multiple systems (Roads/Atlas, Verizon Connect, MS Teams).
• Typing speed 50+ WPM (tested).
• Excellent organizational, problem-solving and multitasking skills.
• Strong written and verbal communication skills.
• Dependable, punctual and team oriented.

Responsibilities

• Dispatch jobs to employees based on proximity and availability.
• Monitor vehicle movement in Verizon Connect to keep crews on schedule.
• Cross-reference Roads/Atlas schedules with real-time GPS data for accuracy.
• Maintain continuous communication with field crews, supervisors, and customers.
• Log dispatch activity and update job statuses in internal systems.
• Address customer concerns by phone and escalate when needed.
• Document dispatch issues and notify supervisors as required.
• Follow call procedures and address callers by name using the proper company name.
• Perform start-of-day vehicle movement checks.
• Participate in regular dispatch meetings and training sessions.

Skills

Typing 50+ WPM

Computer skills

Organizational skills

Problem solving

Multitasking

Written and verbal communication

Dependable and punctual

Team oriented

Education

High school diploma or equivalent

Tools

Roads/Atlas

Verizon Connect

MS Teams

Job description

Right Traffic, LLC is seeking a Dispatch Coordinator to coordinate field crews, assign jobs, and maintain clear communication with customers and team members.

You will use Roads/Atlas and Verizon Connect to optimize routing, monitor progress, and ensure on-time service while supporting weekend coverage (Thursday–Sunday, 9am–7pm). The role emphasizes reliability, attention to detail, and seamless internal communication to keep operations efficient and responsive.