Regional Scheduling Coordinator

Right Traffic; New Castle (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Referral bonus

Medical, dental and vision benefits

On-the-job training

Job summary

Right Traffic, LLC. is seeking a Dispatch Coordinator to efficiently coordinate field crews, assign jobs by proximity, and keep customers informed. You will use Roads/Atlas, Verizon Connect, and other tools to optimize routing and ensure on-time service.

The role requires a high school diploma, 1-3 years of dispatch experience, and strong communication and typing skills. Full-time, permanent positions with 5am-1pm or 11am-7pm shifts are offered.

Qualifications

• High school diploma or equivalent required; post-secondary education is a plus.
• 1-3 years of dispatching, logistics, or scheduling experience (traffic control industry preferred)
• Strong computer skills to learn multiple systems (Roads/Atlas, Verizon Connect, MS Teams)
• Typing efficiency with 50+ WPM (testing will be done)
• Excellent organizational, problem-solving and multitasking skills
• Strong written and verbal communication; dependable and team oriented.

Responsibilities

• Dispatch jobs to appropriate employees based on proximity and availability.
• Monitor vehicle movement in Verizon Connect to ensure crews are en route and on schedule.
• Cross-reference jobs scheduled in Roads/Atlas with real-time GPS data for dispatch accuracy.
• Maintain continuous communication with field crews, supervisors, and customers throughout the day.
• Log dispatch activity and update job statuses in internal systems.
• Address customer concerns professionally and escalate to a supervisor when needed.
• Document dispatch issues (no-shows, wrong gear) and notify supervisors as required.

Skills

Typing 50+ WPM

Strong communication

Excellent organizational skills

Team oriented

Punctual

Education

High school diploma or equivalent

Tools

Roads/Atlas

Verizon Connect

MS Teams

Job description

About Right Traffic

Right Traffic, LLC. is a leading company in the Traffic Control industry, experiencing rapid growth across North America. As the fastest-growing national traffic control company, we pride ourselves on delivering exceptional services to our clients.

Dispatch Coordinator

About Right Traffic

Right Traffic, LLC. is a leading company in the Traffic Control industry, experiencing rapid growth across North America. As the fastest-growing national traffic control company, we pride ourselves on delivering exceptional services to our clients.

Position

Title: Dispatch Coordinator

Department: Dispatch+

Reports to: Dispatch Supervisor/Manager, Special Projects

Type: Full-Time, Permanent. Currently seeking team members for our 5am-1pm and 11am-7pm shifts.

Job Summary

As a Dispatcher at Right Traffic, you will be responsible for efficiently coordinating field crews, ensuring timely job assignments, and maintaining clear communication with both field employees and customers. Using tools like Roads/Atlas (internal, proprietary software), Verizon Connect (vehicle tracking), and other key pieces of technology, you will play a key role in delivering reliable service while optimizing routing and crew assignments.

Key Responsibilities

• Dispatch jobs to appropriate employees based on proximity and availability.
• Monitor vehicle movement in Verizon Connect to ensure crews are en route and on schedule.
• Cross-reference jobs scheduled in Roads/Atlas with real-time GPS data to ensure dispatch accuracy.
• Maintain continuous communication with field crews, supervisors, and customers throughout the day.
• Accurately log dispatch activity and update job statuses in internal systems.
• Address customer concerns professionally and attempt resolution over the phone; escape to a supervisor if needed.
• Document any dispatch issues (e.g., no-shows, wrong gear sent, etc.) and notify supervisors as required.
• Follow call handling procedures: answering and signing off using the proper operating company name and addressing callers by name.
• Perform start-of-day vehicle movement checks to verify active jobs.
• Participate in regular dispatch meetings and training sessions.

Qualifications And Requirements

• High school diploma or equivalent required; post-secondary education is a plus.
• 1-3 years of dispatching, logistics, or scheduling experience (traffic control industry preferred)
• Strong computer skills with the ability to learn and navigate multiple systems (e.g., Roads/Atlas, Verizon Connect, MS Teams).
• Typing efficiency with WPM of 50+ (you will be tested on this).
• Excellent organizational, problem-solving and multitasking skills.
• Strong communication skills-both written and verbal.
• Must be dependable, punctual and team oriented.

Preferred Skills

• Experience in traffic control, field services or construction environments.
• Working knowledge of a GPS fleet tracking system.
• Bilingual (English/Spanish) considered an asset.

What We Offer

• Competitive compensation.
• Opportunities for advancement with a growing company.
• On-the-job training and support.
• A supportive and collaborative work environment.
• Referral bonus
• Benefits package which includes medical, dental and vision.

Right Traffic is an Equal Employment Opportunities Employer encouraging diversity in the workplace. All qualified applicants will be considered without regard to their nationality, ethnicity, gender, race, color, religion, sex, sexual orientation, gender identity, age, disability, marital status, pregnancy, genetic information, veterans, or military status.