Dispatch Coordinator: Growth, Training & Benefits

Right Traffic; New Castle (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Referral bonus

Medical, dental and vision benefits

On-the-job training

Job summary

Right Traffic, LLC. is seeking a Dispatch Coordinator to efficiently coordinate field crews, assign jobs by proximity, and keep customers informed. You will use Roads/Atlas, Verizon Connect, and other tools to optimize routing and ensure on-time service.

The role requires a high school diploma, 1-3 years of dispatch experience, and strong communication and typing skills. Full-time, permanent positions with 5am-1pm or 11am-7pm shifts are offered.

Qualifications

• High school diploma or equivalent required; post-secondary education is a plus.
• 1-3 years of dispatching, logistics, or scheduling experience (traffic control industry preferred)
• Strong computer skills to learn multiple systems (Roads/Atlas, Verizon Connect, MS Teams)
• Typing efficiency with 50+ WPM (testing will be done)
• Excellent organizational, problem-solving and multitasking skills
• Strong written and verbal communication; dependable and team oriented.

Responsibilities

• Dispatch jobs to appropriate employees based on proximity and availability.
• Monitor vehicle movement in Verizon Connect to ensure crews are en route and on schedule.
• Cross-reference jobs scheduled in Roads/Atlas with real-time GPS data for dispatch accuracy.
• Maintain continuous communication with field crews, supervisors, and customers throughout the day.
• Log dispatch activity and update job statuses in internal systems.
• Address customer concerns professionally and escalate to a supervisor when needed.
• Document dispatch issues (no-shows, wrong gear) and notify supervisors as required.

Skills

Typing 50+ WPM

Strong communication

Excellent organizational skills

Team oriented

Punctual

Education

High school diploma or equivalent

Tools

Roads/Atlas

Verizon Connect

MS Teams

Job description

Right Traffic, LLC. is seeking a Dispatch Coordinator to efficiently coordinate field crews, assign jobs by proximity, and keep customers informed. You will use Roads/Atlas, Verizon Connect, and other tools to optimize routing and ensure on-time service.

The role requires a high school diploma, 1-3 years of dispatch experience, and strong communication and typing skills. Full-time, permanent positions with 5am-1pm or 11am-7pm shifts are offered.