Regional Director, Client Services & Growth

Point C; United States; On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

HSA & FSAs

PTO & disability leave

Employee Assistance Program

Job summary

Point C Health in the United States is seeking a Director of Client Services to lead client management and retention for the TPA block. You will guide a team of account managers and coordinate with sales, operations, and brokers to deliver the company’s service model.

This role drives client satisfaction, revenue growth, and operational alignment across regions, with accountability for strategy, performance, and a high-quality client experience.

Qualifications

• 7-10 years in self-funded healthcare, insurance, or TPA industry.
• Minimum 5 years in client management or related leadership roles.
• Bachelor’s degree required.
• Strong PM skills to drive processes, deadlines, and cross-functional teams.
• Excellent verbal and written communication; ability to influence.
• Interpersonal skills with relationship-building and conflict resolution.
• High attention to detail and accuracy; able to operate in a fast-paced environment.

Responsibilities

• Lead the senior team responsible for the success of the assigned TPA block.
• Oversee a team of account managers, specialists, and coordinators with regular performance reviews.
• Drive growth, retention, and profitability through strategic initiatives and client satisfaction.
• Collaborate with sales, operations, and brokers to develop and execute growth strategies.
• Provide oversight for delivery of Point C products and project plans.
• Act as liaison between customers, TPA leadership, and Point C corporate teams.
• Monitor performance, address issues, and report results and actions.

Skills

Leadership

Project management

Communication

Relationship management

Self-funded healthcare knowledge

Broker relationships

Strategic thinking

Team management

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Point C Health in the United States is seeking a Director of Client Services to lead client management and retention for the TPA block. You will guide a team of account managers and coordinate with sales, operations, and brokers to deliver the company’s service model.

This role drives client satisfaction, revenue growth, and operational alignment across regions, with accountability for strategy, performance, and a high-quality client experience.