Regional Director, Client Success & Growth

Pointchealth; Northern (KY); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan with employer/对

Job summary

Point C Health is seeking a Director of Client Services to lead client management and retention for the TPA block in the region. You will oversee a team of account managers and coordinators, guiding performance, growth, and relationship management with key customers and brokers.

The role drives revenue growth, operational alignment, and delivery of Point C services, collaborating with sales and operations to execute strategic initiatives and ensure superior client outcomes.

Qualifications

• 7-10 years of experience in the self-funded healthcare, insurance, or TPA industry.
• Minimum 5 years of client management or related leadership experience.
• Strong project management skills with the ability to drive processes, meet deadlines, and lead diverse teams.
• Excellent verbal and written communication; ability to convey information clearly and influence effectively.
• Strong interpersonal skills; builds rapport and navigates complex relationships.
• High attention to detail with a commitment to accuracy and timeliness.
• Experience working with brokers and/or benefits consultants.
• Active state insurance license is preferred.

Responsibilities

• Serve as the senior leader accountable for the overall success of the assigned TPA block of business.
• Lead a team of account managers, specialists, and coordinators.
• Provide team leadership through regular performance reviews, career development planning, and ongoing coaching to support individual growth and overall team success.
• Manage capacity and workforce planning to align with expected growth, strategically assigning accounts and resources to optimize team efficiency and client coverage.
• Establish and maintain trusted relationships with key customers and partner stakeholders at all levels.
• Lead strategic initiatives that improve client satisfaction, retention, revenue growth, and profitability within the region.
• Provide oversight and consultative support for the delivery of Point C products, services, and project plans.
• Act as the primary liaison between customers, TPA leadership, and Point C corporate teams.
• Collaborate with Point C sales to develop and execute growth strategies; participate in broker meetings, capabilities presentations, and finalist meetings.
• Drive operational alignment, ensuring that internal teams deliver solutions that meet customer needs and TPA objectives.
• Monitor performance, address issues proactively, and deliver regular updates on results and action plans.
• Serve as a visible leader and champion for both Point C and the TPA partner in the region.
• Other duties as assigned.

Skills

Leadership

Client management

Project management

Communication

Interpersonal skills

Attention to detail

Broker engagement

Budget awareness

Education

Active state insurance license (preferred)

Tools

Microsoft Office

Job description

Point C Health is seeking a Director of Client Services to lead client management and retention for the TPA block in the region. You will oversee a team of account managers and coordinators, guiding performance, growth, and relationship management with key customers and brokers.

The role drives revenue growth, operational alignment, and delivery of Point C services, collaborating with sales and operations to execute strategic initiatives and ensure superior client outcomes.