Regional Delivery Director: Logistics & CX Leader

Bob's Discount Furniture; Illinois; Hybrid; USD 128,000 - 160,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Paid time off

401(k) profit sharing

Pet Insurance

Life Insurance

Tuition reimbursement

Job summary

Bob’s Discount Furniture seeks a Regional Delivery Director to lead delivery operations across 3PL partners, stores, and distribution centers. Drive financial, operational, and customer experience targets with a strong focus on people and processes.

You’ll collaborate with Store Operations, DC Operations, and Inventory Control to improve routing, depot performance, and overall customer satisfaction while embodying The Bob’s Way across a national network.

Qualifications

• Bachelor’s degree; or 15 years of equivalent experience in transportation logistics or retail multi-unit management.
• 7+ years in logistics management with demonstrated continuous improvement.
• 7+ years in multi-unit retail leadership.

Responsibilities

• Oversee delivery operations across stores, DCs, and 3PL partners.
• Meet and exceed financial, operational, and customer experience targets.
• Lead talent development and cross-functional collaboration across regions.
• Travel approximately 50% to manage field and office demands.

Skills

Leadership & people dev

Logistics & ops mgmt

Customer experience focus

Financial acumen

Strategic thinking

Process improvement

Technical skills

Education

Bachelor’s degree

Tools

SAP

Routing software

WMS

CX platforms

Job description

Bob’s Discount Furniture seeks a Regional Delivery Director to lead delivery operations across 3PL partners, stores, and distribution centers. Drive financial, operational, and customer experience targets with a strong focus on people and processes.

You’ll collaborate with Store Operations, DC Operations, and Inventory Control to improve routing, depot performance, and overall customer satisfaction while embodying The Bob’s Way across a national network.