Regional Delivery Director, Midwest | Lead 3PL & CX

Bob's Discount Furniture; Chicago (IL); On-site; USD 128,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Profit Sharing

Dental Insurance

Tuition reimbursement

Job summary

Bob’s Discount Furniture seeks a Regional Delivery Director who serves as culture, brand, and customer experience ambassador for their region. This leader oversees 3PL carriers and supports stores indirectly through delivery operations, collaborating with Store Operations, DC Operations, Inventory Control, and cross-functional teams.

The role drives financial, operational, and customer experience targets, leads people and processes with transparency and positive leadership, and embodies The

Qualifications

• Bachelor’s degree or 15 years of equivalent experience in transportation logistics or retail multi-unit management.
• 7+ years in logistics management with demonstrated continuous improvement.
• 7+ years in multi-unit retail leadership.

Responsibilities

• Oversee a portfolio of 3PL carriers and delivery operations.
• Lead collaboration with Store Operations, DC Operations, Inventory Control, and cross-functional teams.
• Drive financial, operational, and customer experience targets with transparent leadership.
• Model Bob’s Way through positive, people-centric leadership.

Skills

Leadership & People Development

Logistics & Operations Management

Customer Experience Focus

Financial Acumen

Strategic Thinking

Process Improvement

Technical Skills

Education

Bachelor’s degree

15 years equivalent experience in logistics/retail

Tools

SAP

Routing software

WMS

CX platforms

Job description

Bob’s Discount Furniture seeks a Regional Delivery Director who serves as culture, brand, and customer experience ambassador for their region. This leader oversees 3PL carriers and supports stores indirectly through delivery operations, collaborating with Store Operations, DC Operations, Inventory Control, and cross-functional teams.

The role drives financial, operational, and customer experience targets, leads people and processes with transparency and positive leadership, and embodies The