Regional Dealer Success Manager

CarNow; Arlington Heights (IL); On-site; USD 75,000 - 105,000; Full time

Job summary

CarNow is seeking a Regional Account Manager in Arlington Heights, IL to drive growth by managing dealer relationships with a consultative approach. You’ll analyze accounts, uncover opportunities, and ensure customer success through close collaboration with stakeholders.

You will lead onboarding, live launch meetings, and ongoing trainings, maintaining a 90-day ROI focus while meeting KPI targets. Expect 75% travel within the region.

Qualifications

• Proven track record in automotive sales with digital solutions.
• High School Diploma or equivalent required.
• Strong communication and presentation skills.
• Willingness to travel up to 75% monthly within the region.

Responsibilities

• Provides in person account management to a book of business between 75-120 dealer accounts.
• Attends onboarding and pre-launch consultation calls with Implementation for seamless handoff.
• Conducts pre-live audits using a HubSpot playbook to confirm setup for launch.
• Schedules and hosts in person launch meetings and training with decision makers and end users.
• Performs refresh training for dealer personnel when applicable.
• Achieves monthly retention goals by ensuring customer satisfaction and loyalty.
• Addresses churn with 24-hour outreach and documents save plans in HubSpot.
• Completes dealer touchpoints on a 45-day cadence via email, text, or calls.

Skills

Automotive sales

CRM proficiency

Account management

Communication skills

Travel ability

Education

High School Diploma or equivalent

Tools

HubSpot CRM

Job description

CarNow is seeking a Regional Account Manager in Arlington Heights, IL to drive growth by managing dealer relationships with a consultative approach. You’ll analyze accounts, uncover opportunities, and ensure customer success through close collaboration with stakeholders.

You will lead onboarding, live launch meetings, and ongoing trainings, maintaining a 90-day ROI focus while meeting KPI targets. Expect 75% travel within the region.