Regional Dealer Success & Growth Manager

CarNow; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

CarNow is seeking a Regional Account Manager to engage dealers with consultative approaches, drive loyalty, and maximize product value. You will manage a book of 75–120 dealer accounts and coordinate with the Implementation team to ensure smooth onboarding and launch.

You will conduct in-person and virtual sessions, deliver ongoing training, monitor KPI dashboards, and provide strategic recommendations to boost ROI and user engagement while meeting churn targets and SLAs.

Qualifications

• Proven track record in automotive sales with digital solutions.
• High School Diploma or equivalent.
• Strong understanding of chat and digital retailing technologies.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively within a team.
• Results-oriented with a focus on meeting and exceeding sales targets.
• Willingness to travel 75% monthly within the assigned region.
• Familiarity with CRM tools for effective sales management.

Responsibilities

• Provides in person account management to a designated book of business between 75-120 dealer accounts.
• Attends onboarding and pre-launch consultation calls with the Implementation team to ensure a seamless handoff experience.
• Conducts pre-live audits through a HubSpot playbook to confirm set-up and that the account is ready for launch.
• Schedules and hosts in person launch meetings, training sessions, decision makers and end users showcasing the CarNow platform.
• Performs refresh training for new dealer personnel when applicable.
• Achieves monthly retention goals by ensuring customer satisfaction and loyalty are met.
• Follows the Cancellation process for all churn in addition to contacting all cancellations within 24 business hours and documenting save plans in HubSpot CRM.
• Completes dealer Touchpoints on a 45-day cadence by emailing, texting or calling the dealer to check-in and offer support.
• Delivers Account Reviews to dealership personnel, including decision makers, on a 90- day cadence.
• Makes backend configuration updates and provides technical support to the dealer ensuring that all settings are tested and function properly.
• Providers best practices and product recommendations to the dealer to maximize ROI and user engagement.
• Tests and confirms connectivity to all 3rd party vendors such as inventory, website providers, integration partners.
• Collaborates with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates.
• Utilizes CarNow CRM (HubSpot) to log and document all communication and changes on an account.
• Actively participates in all continued education sessions offered to CarNow and completes all LMS courses within a timely manner.
• Reviews KPI dashboards regularly to ensure all KPI expectations are met.
• Diligently address special projects that pertain to your book of business upon request.

Skills

Communication & presentation

Teamwork

Sales targets

Digital retail tech

Travel readiness

Education

High School Diploma or equivalent

Tools

HubSpot CRM

Job description

CarNow is seeking a Regional Account Manager to engage dealers with consultative approaches, drive loyalty, and maximize product value. You will manage a book of 75–120 dealer accounts and coordinate with the Implementation team to ensure smooth onboarding and launch.

You will conduct in-person and virtual sessions, deliver ongoing training, monitor KPI dashboards, and provide strategic recommendations to boost ROI and user engagement while meeting churn targets and SLAs.