Regional Auto Account Manager - Digital Solutions

CarNow; Schaumburg (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

CarNow is seeking an Account Manager to drive growth by engaging dealers with consultative selling of digital solutions. You will manage a designated dealer book, build loyalty, and communicate needs to internal teams to maximize customer success.

You’ll lead onboarding, audits, and launch meetings, provide training, monitor KPI dashboards, and deliver quarterly reviews. The role requires travel up to 75% within the region and strong CRM and presentation skills to foster long-term partnerships.

Qualifications

• Proven track record in automotive sales, with a focus on digital solutions.
• High School Diploma or equivalent required.
• Strong understanding of chat and digital retailing technologies.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively within a team.
• Results-oriented with a focus on meeting and exceeding sales targets.
• Willingness to travel 75% monthly within the assigned region.
• Familiarity with CRM tools for effective sales management.

Responsibilities

• Provides in person account management to a designated book of business between 75-120 dealer accounts.
• Attends onboarding and pre-launch consultation calls with the Implementation team to ensure a seamless handoff experience.
• Conducts pre-live audits through a HubSpot playbook to confirm set-up and that the account is ready for launch.
• Schedules and hosts in person launch meetings, training sessions, decision makers and end users showcasing the CarNow platform.
• Virtual meetings are acceptable at times.
• Performs refresh training for new dealer personnel when applicable.
• Achieves monthly retention goals by ensuring customer satisfaction and loyalty are met.
• Follows the Cancellation process for all churn in addition to contacting all cancellations within 24 business hours and documenting save plans in HubSpot CRM.
• Completes dealer Touchpoints on a 45-day cadence by emailing, texting or calling the dealer to check-in and offer support.
• Delivers Account Reviews to dealership personnel, including decision makers, on a 90-day cadence.
• Account Review should include product metrics reviews, ROI discussions, user engagement metrics, areas of opportunity and marketing suggestions.
• Makes backend configuration updates and provides technical support to the dealer ensuring that all settings are tested and function properly.
• Resolves all technical requests within SLA timeline.
• Providers best practices and product recommendations to the dealer to maximize ROI and user engagement.
• Tests and confirms connectivity to all 3rd party vendors such as inventory, website providers, integration partners.
• Collaborates with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates.
• Utilizes CarNow CRM (HubSpot) to log and document all communication and changes on an account.
• This includes emails, phone calls, Zoom meetings, and text messages.
• Actively participates in all continued education sessions offered to CarNow and completes all LMS courses within a timely manner.
• Reviews KPI dashboards regularly to ensure all KPI expectations are met.
• Diligently address special projects that pertain to your book of business upon request.

Skills

Automotive sales

Digital solutions

CRM tools

Communication

Presentation skills

Team collaboration

Travel readiness

Education

High School Diploma or equivalent

Tools

HubSpot CRM

Job description

CarNow is seeking an Account Manager to drive growth by engaging dealers with consultative selling of digital solutions. You will manage a designated dealer book, build loyalty, and communicate needs to internal teams to maximize customer success.

You’ll lead onboarding, audits, and launch meetings, provide training, monitor KPI dashboards, and deliver quarterly reviews. The role requires travel up to 75% within the region and strong CRM and presentation skills to foster long-term partnerships.