Regional Dealer Success & Growth Manager

CarNow; Jacksonville (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

CarNow is seeking an Account Manager to lead in-person management for a large dealer book in the Jacksonville area. You will onboard clients, ensure launch readiness, and provide ongoing training and support to maximize product value.

Relentless focus on retention, renewals and ROI, with extensive collaboration across implementation, sales, and technical teams. Travel up to 75% monthly is required.

Qualifications

• Proven track record in automotive sales with a focus on digital solutions.
• Strong communication and presentation skills.
• Willingness to travel 75% monthly within the assigned region.
• Familiarity with CRM tools for effective sales management.

Responsibilities

• Provides in person account management to 75-120 dealer accounts.
• Attends onboarding and pre-launch consultations with Implementation team.
• Conducts pre-live audits to confirm setup and readiness for launch.
• Schedules and hosts in person launch meetings and training sessions.
• Performs refresh training for dealer personnel.
• Achieves monthly retention goals by ensuring customer satisfaction.
• Follows Cancellation process for churn and documents saves in HubSpot.
• Completes dealer touchpoints on a 45-day cadence via email, text, or calls.
• Delivers Account Reviews with ROI and KPI discussions on a 90-day cadence.
• Provides backend configuration updates and technical support.
• Offers best practices and product recommendations to maximize ROI.
• Tests connectivity with 3rd party vendors and partners.
• Collaborates with sales on new deals, upsell opportunities, and updates.
• Logs all communications in CarNow CRM (HubSpot).
• Participates in LMS courses and reviews KPI dashboards.
• Addresses special projects pertaining to the book of business.

Skills

Automotive sales

Digital solutions

Communication skills

Team collaboration

Willingness to travel

Education

High School Diploma

Tools

HubSpot CRM

CRM tools

Job description

CarNow is seeking an Account Manager to lead in-person management for a large dealer book in the Jacksonville area. You will onboard clients, ensure launch readiness, and provide ongoing training and support to maximize product value.

Relentless focus on retention, renewals and ROI, with extensive collaboration across implementation, sales, and technical teams. Travel up to 75% monthly is required.