Regional Dealer Success & Growth Manager

CarNow; Tampa (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

CarNow is seeking an Account Manager to manage a portfolio of 75-120 dealer accounts. You will lead onboarding, conduct pre-live audits, and coordinate launches with the Implementation team. The role emphasizes customer loyalty, ROI insights, and proactive problem solving to maximize platform value.

You will travel to client sites, train dealer personnel, and conduct regular account reviews, ensuring high satisfaction and retention while collaborating with sales and support teams.

Qualifications

• Proven track record in automotive sales with a focus on digital solutions.
• Strong understanding of chat and digital retailing technologies.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively within a team.
• Results-oriented with a focus on meeting and exceeding sales targets.

Responsibilities

• Provides in person account management to a designated book of business between 75-120 dealer accounts.
• Attends onboarding and pre-launch consultation calls with Implementation team for seamless handoff.
• Conducts pre-live audits using HubSpot playbook to confirm setup for launch.
• Schedules and hosts in person launch meetings, training sessions, and reviews with decision makers and end users.
• Performs refresh training for new dealer personnel.
• Achieves monthly retention goals by ensuring customer satisfaction and loyalty.
• Follows Cancellation process and documents saves in HubSpot CRM.
• Delivers 90-day account reviews with metrics, ROI discussions, and engagement analysis.
• Tests connectivity to 3rd party vendors and provides technical support to dealers.

Skills

Automotive sales

Digital solutions

CRM proficiency

Communication skills

Travel ready

Education

High School Diploma

Tools

HubSpot CRM

Job description

CarNow is seeking an Account Manager to manage a portfolio of 75-120 dealer accounts. You will lead onboarding, conduct pre-live audits, and coordinate launches with the Implementation team. The role emphasizes customer loyalty, ROI insights, and proactive problem solving to maximize platform value.

You will travel to client sites, train dealer personnel, and conduct regular account reviews, ensuring high satisfaction and retention while collaborating with sales and support teams.