Regional Customer Success Owner

Pavlov Media, Inc.; Champaign (IL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

15 company paid holidays

3 weeks PTO

Medical, Dental, Vision starting day one

401K with company match

Educational and professional reimbursement

Job summary

A telecommunications services company is seeking a Customer Success Owner to champion customer experience in Illinois. This role involves managing the customer journey, from onboarding to ongoing support, ensuring satisfaction, and resolving issues promptly. Candidates should possess a strong background in customer success and excellent communication skills. The position offers a salary range of $65,000 - $95,000 and includes comprehensive benefits such as paid holidays, PTO, and health insurance.

Qualifications

• Strong background in customer success, account management, or operations.
• Proficiency in managing multiple priorities and working cross-functionally.
• Technical aptitude in networking or fiber optics is a plus.

Responsibilities

• Act as the primary advocate for customers, ensuring their needs are met.
• Own the end-to-end customer experience including onboarding and support.
• Proactively identify opportunities to improve customer satisfaction.

Skills

Customer success background

Excellent communication

Problem-solving skills

Ability to manage multiple priorities

Building trust

Tools

CRM systems

Data analysis tools (PowerBI, Tableau)

Job description

A telecommunications services company is seeking a Customer Success Owner to champion customer experience in Illinois. This role involves managing the customer journey, from onboarding to ongoing support, ensuring satisfaction, and resolving issues promptly. Candidates should possess a strong background in customer success and excellent communication skills. The position offers a salary range of $65,000 - $95,000 and includes comprehensive benefits such as paid holidays, PTO, and health insurance.