Regional Customer Success Lead - Mining Tech (Remote)

GeologicAI; Colorado; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible schedule

Remote work

Extended health and dental benefits

Robots with lasers!

Job summary

GeologicAI is seeking a Manager, Customer Success to own relationships for an assigned regional portfolio. You will ensure a clear view of deliverables, progress, limitations and next steps, aligning customer needs with coordinated action across teams.

You’ll lead adoption, value confirmation and renewal discussions with empathy and sound judgment, coordinating with our global Customer Excellence team to drive retention and growth within the region.

Qualifications

• University degree in geoscience, mining, engineering, business or a related discipline.
• Demonstrated experience managing complex customer relationships in mining, technology, technical services or a comparable B2B environment.
• Strong interpersonal skills, active listening, empathy and professional judgment.
• Excellent written communication, meeting facilitation and executive presentation skills.
• Ability to manage expectations, navigate conflict and influence across teams without relying on direct authority.

Responsibilities

• Build trusted relationships with customer users, site champions, technical leaders and decision-makers; maintain continuity as stakeholders change.
• Listen actively, clarify concerns and adapt communication to the customer’s technical knowledge, operating context and priorities.
• Lead regular touchpoints, site discussions and business reviews with clear agendas, concise summaries and agreed next steps.
• Handle difficult conversations with empathy and sound judgment, acknowledging impact and keeping the customer informed.
• Maintain a shared view of agreed deliverables, accountable owners, dependencies, acceptance expectations and expected dates.
• Communicate delays, changes and limitations early; explain what is confirmed, what remains uncertain and when the next update will be provided.
• Verify technical and operational facts with the responsible teams before communicating commitments; avoid unsupported promises.
• Follow up through resolution and confirm that the customer understands the outcome and any remaining actions.
• Maintain success plans aligned with customer priorities and budget cycles; record stakeholder maps, account health, value measures, commitments and actions in Salesforce.
• Carry customer priorities, success criteria and agreed commitments from the commercial handoff into delivery and ongoing adoption.
• Align regional Customer Success Leads around customer priorities and consistent follow-through; coordinate support with Project Management, Operations, Deployment and Customer Excellence within agreed decision authority.
• Coach regional colleagues, share practical experience and support team development within agreed reporting lines and responsibilities.
• Understand how customers collect, interpret and use geological data; identify adoption barriers and coordinate specialist support to integrate delivered products into site workflows.
• Turn customer feedback, adoption evidence and delivery risks into practical priorities, balancing customer impact, urgency and resource needs with the responsible teams.
• Confirm value with customers through agreed measures such as geological confidence, workflow efficiency and decision quality; bring evidence into renewal and expansion discussions with the authorized commercial owner.

Skills

Active listening

Executive communication

Interpersonal skills

Meeting facilitation

Stakeholder management

Education

Geoscience/mining/engineering/business degree

Job description

GeologicAI is seeking a Manager, Customer Success to own relationships for an assigned regional portfolio. You will ensure a clear view of deliverables, progress, limitations and next steps, aligning customer needs with coordinated action across teams.

You’ll lead adoption, value confirmation and renewal discussions with empathy and sound judgment, coordinating with our global Customer Excellence team to drive retention and growth within the region.