Head of Customer Excellence - Mining Tech (Remote)

GeologicAI; Colorado; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible schedule and remote work

Extended health and dental benefits

Casual, fun work environment

Robots with lasers!

Job summary

GeologicAI is seeking a Manager of Customer Excellence to lead a globally distributed team focused on technical validation, workflow integration, CoreTable adoption and data expertise. You will define how the function works, set priorities and establish repeatable guidance and training for customer projects.

You will drive adoption and value realization by translating customer needs into technical solutions, coordinating across regions and with executives while balancing competing priorities and

Qualifications

• Must have degree in geoscience, engineering, science, business or related discipline.
• 15+ years of relevant mining or technical services experience.
• 5+ years of people leadership with coaching and accountability.
• Strong ability to translate geological data into business outcomes.
• Clear written and executive-level communication across technical and business audiences.

Responsibilities

• Lead the Customer Excellence team with defined accountability and development plans.
• Translate Customer Success strategy into team priorities and staffing recommendations.
• Coordinate specialist capacity across regions based on needs and risk.
• Develop repeatable playbooks, guidance and training from team expertise.
• Oversee intake, prioritization and delivery tracking with clear ownership.

Skills

Team leadership

Mining data familiarity

Cross-functional collaboration

Communication to executives

Prioritization and ownership

Customer-focused solutions

Coaching and development

Technical program coordination

Education

Degree in geoscience, engineering, science, business or related

Job description

GeologicAI is seeking a Manager of Customer Excellence to lead a globally distributed team focused on technical validation, workflow integration, CoreTable adoption and data expertise. You will define how the function works, set priorities and establish repeatable guidance and training for customer projects.

You will drive adoption and value realization by translating customer needs into technical solutions, coordinating across regions and with executives while balancing competing priorities and