Regional Customer Service Manager | Field Support & KPIs

TLD America; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

TLD America is seeking a Regional Customer Service Manager to lead and optimize service delivery across the assigned region in the United States. The role focuses on strengthening customer relationships, driving service performance, and coordinating with internal teams and partners to meet KPIs and service commitments.

Responsibilities include direct regional supervision, regular communications with customers, and hands-on field support for commissioning, training, and repairs as needed.

Qualifications

• 5+ years in Service Management or Customer Support.
• 5+ years hands-on experience with GSE equipment.
• Strong diagnostic skills in electrical, hydraulic or HVAC.

Responsibilities

• Lead regional customer support and service tasks.
• Manage regional service operations and KPIs.
• Communicate with CSM, ASM, factories, and customers.
• Coordinate monthly Critical Customer service calls.
• Provide ~30% field support for commissioning, training, and repairs.

Skills

Service management

Customer relationships

Team management

KPI reporting

Field service

Diagnostics

Job description

TLD America is seeking a Regional Customer Service Manager to lead and optimize service delivery across the assigned region in the United States. The role focuses on strengthening customer relationships, driving service performance, and coordinating with internal teams and partners to meet KPIs and service commitments.

Responsibilities include direct regional supervision, regular communications with customers, and hands-on field support for commissioning, training, and repairs as needed.