Regional Client Support Specialist (Hybrid)

Avalon Risk Management, Inc.; Schaumburg (IL); Ibrido; USD 30.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

401(k)

Tuition reimbursement

Student debt assistance

Descrizione del lavoro

Avalon Risk Management, Inc. seeks a detail-oriented customer support professional to join our Regional Operations Support team in Schaumburg, IL. This full-time, hourly role interfaces with clients and internal teams to ensure timely, accurate communications and adherence to procedures.

After training, the position offers a hybrid in-office/remote work setup. Candidates should have at least 3 years in professional customer service, with experience in insurance support a plus; strong written and

Competenze

• Must have at least 3 years of professional customer service experience.
• Prior insurance support experience is a plus.
• Strong written and verbal communication skills are essential.

Mansioni

• Own Level 1 customer support such as sending reminders and verifying submission completeness.
• Digitally file records and coordinate among internal stakeholders.
• Track status of documents and notify regions and broker clients accordingly.
• Audit for document completeness and escalate when appropriate to licensed staff.
• Maintain intake and records, accelerating to licensed regional professionals when needed.

Conoscenze

Attention to detail

Organizational skills

Communication skills

Customer service

Strumenti

DocuSign

JotForm

Outlook

Descrizione del lavoro

Avalon Risk Management, Inc. seeks a detail-oriented customer support professional to join our Regional Operations Support team in Schaumburg, IL. This full-time, hourly role interfaces with clients and internal teams to ensure timely, accurate communications and adherence to procedures.

After training, the position offers a hybrid in-office/remote work setup. Candidates should have at least 3 years in professional customer service, with experience in insurance support a plus; strong written and