Regional Client Success Leader

Walgreens; Chicago (IL); On-site; USD 150,000 - 241,000; Full time

Job summary

Walgreens in Chicago seeks a Regional Client Executive to lead the Client Management team, directing post-sale client relationships, driving satisfaction, and identifying growth opportunities.

You will collaborate with executives to align client success with growth strategies, implement KPIs, manage escalations, and mentor a high-performing team responsible for adoption and retention.

Willingness to travel up to 10% of the time to support client relationships and team development is expected.

Qualifications

• Bachelor’s and at least 6 years of experience in Business, Healthcare Administration, or related field, or a High School/GED with 9+ years in the field.
• Experience in client success, account management, or client services in healthcare or pharmacy services.
• Proven ability to build and lead high-performing client-facing teams.
• Strong strategic thinking, leadership, and problem-solving capabilities.
• Excellent communication, presentation, and relationship management skills.
• Ability to travel as needed to support client relationships and team development.

Responsibilities

• Provide strategic direction and day-to-day leadership for the Client Management team.
• Oversee post-sale client engagement to ensure satisfaction and long-term partnerships.
• Grow existing accounts through deeper adoption and new services.
• Lead escalation and cross-functional issue resolution for complex clients.
• Guide clients to maximize value from installed solutions and best practices.
• Maintain executive-level relationships and proactive client communication.
• Define, implement, and track KPIs for engagement, retention, and satisfaction.
• Analyze client feedback to influence service delivery and product development.
• Collaborate with Sales, Marketing, Product, and Operations on coordinated success.

Skills

Client success leadership

Healthcare/pharmacy experience

Strategic thinking

Leadership

Communication

Travel readiness

Financial decision experience

Cross-functional leadership

Education

Bachelor's degree

High School/GED

Tools

Salesforce

Gainsight

Job description

Walgreens in Chicago seeks a Regional Client Executive to lead the Client Management team, directing post-sale client relationships, driving satisfaction, and identifying growth opportunities.

You will collaborate with executives to align client success with growth strategies, implement KPIs, manage escalations, and mentor a high-performing team responsible for adoption and retention.

Willingness to travel up to 10% of the time to support client relationships and team development is expected.