Regional Health System Client Leader: Growth & Strategy

Walgreens; Deerfield (IL); On-site; USD 150,000 - 241,000; Full time

Job summary

Walgreens is seeking a Regional Client Executive in Deerfield, IL to drive strategic management, growth, and financial performance for health system partnerships. You will lead client engagement through the sales cycle, oversee solution adoption, and collaborate with cross-functional teams to maximize value for health system partners.

The role requires strong leadership, executive communication, and CRM proficiency, with travel up to 10% as needed.

Qualifications

• Bachelor’s degree or 9+ years in Business/Healthcare administration-based track, as stated in basic qualifications.
• Experience in client success, account management, or client services in healthcare or pharmacy services.
• Demonstrated success in building and leading high-performing client-facing teams.
• Strong strategic thinking, leadership, and problem-solving capabilities.
• Excellent communication, presentation, and relationship management skills.
• Proficiency with CRM and client success tools (Salesforce, Gainsight).
• Ability to travel as needed to support client relationships and team development.
• At least 2 years of experience contributing to financial decisions in the workplace.
• At least 3 years of direct leadership, indirect leadership and/or cross-functional team leadership.
• Willing to travel up to/at least 10% of the time for business purposes.

Responsibilities

• Provide strategic direction and day-to-day leadership for the Client Management team.
• Oversees post-sale client engagement to ensure satisfaction and long-term partnership success.
• Executes strategies to grow existing accounts and introduce new services.
• Lead escalation and resolution for complex client issues with cross-functional coordination.
• Guide teams to maximize value from installed solutions through best practices and reviews.
• Maintain executive-level relationships and proactive client communication.
• Define, track, and report KPIs on engagement, adoption, retention, and satisfaction.
• Collect and share client feedback to influence service delivery and product development.
• Partner with sales, marketing, product development, and operations for coordinated success.
• Collaborate on strategic account planning and alignment with client objectives.
• Provide leadership with reports on account health and expansion activities.
• Recruit and mentor a high-performing Client Management team.

Skills

Client management

Strategic thinking

Communication

Relationship management

CRM proficiency

Education

Bachelor’s degree in Business or Healthcare Administration

High School/GED with 9+ years experience in Business/Healthcare

Tools

Salesforce

Gainsight

Job description

Walgreens is seeking a Regional Client Executive in Deerfield, IL to drive strategic management, growth, and financial performance for health system partnerships. You will lead client engagement through the sales cycle, oversee solution adoption, and collaborate with cross-functional teams to maximize value for health system partners.

The role requires strong leadership, executive communication, and CRM proficiency, with travel up to 10% as needed.