Senior Client Success Manager — Growth & Retention

84.51°; Chicago (IL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

401(k) with matching contribution

Paid time off and holidays

Job summary

84.51° in Chicago seeks a Manager, Client Success to lead a portfolio of retail data science clients, driving retention, organic growth, and strong client outcomes across Media, Incentives, and Insights. You will build senior‑level relationships with CPG and Kroger stakeholders, shape strategies, and guide a small team to deliver high‑quality service.

You will partner with Sales, Product Strategy, Data Science, and Finance to remove barriers, accelerate delivery, and drive measurable business

Qualifications

• Bachelor’s degree required.
• 5+ years in account management or client success.
• Experience in media, incentives, insights, or loyalty preferred.
• Strong relationships with senior stakeholders.
• Proven retention and portfolio growth track record.
• Strategic thinking and problem solving.
• Excellent communication and organization.
• Ability to lead cross-functional teams.
• Project management experience preferred.

Responsibilities

• Lead client success strategy for a portfolio of clients to drive retention, organic growth, and strong client experience across Media, Incentives, and Insights
• Manage, coach, and develop a small team of Client Success associates, including performance management and capability development
• Build senior‑level relationships with CPG clients and Kroger stakeholders to develop strategies and drive outcomes
• Own portfolio retention strategy, renewal planning, risk identification, and proactive action planning
• Identify and progress organic growth opportunities across the portfolio with Sales and cross‑functional partners
• Lead delivery of quarterly business reviews, annual plans, media upfronts, incentive plans, and renewals
• Represent client growth strategies in partnership with Kroger teams
• Partner with Product Strategy, Data Science, Finance, Sales to remove barriers and improve outcomes
• Drive utilization of insights, activation, and measurement solutions
• Lead team operations and ways of working to improve productivity and consistency
• Proactively solve client, team, and process challenges to support long‑term success
• Contribute to best practices and commercial offerings across the organization

Skills

Client relationship management

Strategic thinking

Cross-functional leadership

Communication

Project management

Team leadership

Education

Bachelor’s degree

Job description

84.51° in Chicago seeks a Manager, Client Success to lead a portfolio of retail data science clients, driving retention, organic growth, and strong client outcomes across Media, Incentives, and Insights. You will build senior‑level relationships with CPG and Kroger stakeholders, shape strategies, and guide a small team to deliver high‑quality service.

You will partner with Sales, Product Strategy, Data Science, and Finance to remove barriers, accelerate delivery, and drive measurable business