Regional Client Executive

Walgreens; Chicago (IL); On-site; USD 150,000 - 241,000; Full time

Job summary

Walgreens in Chicago seeks a Regional Client Executive to lead the Client Management team, directing post-sale client relationships, driving satisfaction, and identifying growth opportunities.

You will collaborate with executives to align client success with growth strategies, implement KPIs, manage escalations, and mentor a high-performing team responsible for adoption and retention.

Willingness to travel up to 10% of the time to support client relationships and team development is expected.

Qualifications

• Bachelor’s and at least 6 years of experience in Business, Healthcare Administration, or related field, or a High School/GED with 9+ years in the field.
• Experience in client success, account management, or client services in healthcare or pharmacy services.
• Proven ability to build and lead high-performing client-facing teams.
• Strong strategic thinking, leadership, and problem-solving capabilities.
• Excellent communication, presentation, and relationship management skills.
• Ability to travel as needed to support client relationships and team development.

Responsibilities

• Provide strategic direction and day-to-day leadership for the Client Management team.
• Oversee post-sale client engagement to ensure satisfaction and long-term partnerships.
• Grow existing accounts through deeper adoption and new services.
• Lead escalation and cross-functional issue resolution for complex clients.
• Guide clients to maximize value from installed solutions and best practices.
• Maintain executive-level relationships and proactive client communication.
• Define, implement, and track KPIs for engagement, retention, and satisfaction.
• Analyze client feedback to influence service delivery and product development.
• Collaborate with Sales, Marketing, Product, and Operations on coordinated success.

Skills

Client success leadership

Healthcare/pharmacy experience

Strategic thinking

Leadership

Communication

Travel readiness

Financial decision experience

Cross-functional leadership

Education

Bachelor's degree

High School/GED

Tools

Salesforce

Gainsight

Job description

Regional Client Executive

Job Summary

This role leads the Client Management team in overseeing strategic, post-sale client relationships within our pharmacy-based healthcare services organization. This role is responsible for driving client satisfaction, identifying growth opportunities, and ensuring the successful implementation and utilization of our solutions. In collaboration with Client Executives and other leaders, this role ensures that client engagement aligns with broader organizational goals and growth strategies.

Job Responsibilities

• Provide strategic direction and day-to-day leadership for the Client Management team, aligning departmental goals with organizational objectives.
• Oversees all aspects of post-sale client engagement to ensure sustained satisfaction, trust, and long-term partnership success.
• Executes strategies to grow existing accounts through deeper adoption of solutions and introduction of new services or products.
• Leads the escalation and resolution process for complex client issues, ensuring efficient cross-functional coordination and client satisfaction.
• Guides the team in helping clients maximize value from installed solutions through best practices, performance reviews, and consultative guidance.
• Maintains active, transparent communication with key clients, addressing needs proactively and fostering executive-level relationships.
• Defines, implements, and tracks KPIs to assess client engagement success, solution adoption, retention, and satisfaction levels.
• Collects, analyzes, and shares client feedback to influence internal strategies related to service delivery, product development, and client experience.
• Partners with sales, marketing, product development, and operations to ensure a coordinated approach to client success and solution implementation.
• Collaborates with Client Executives to contribute to strategic account planning, supporting client objectives and business alignment.
• Provides leadership with comprehensive reports on account health, expansion activities, retention risks, and resolution metrics.
• Recruits, onboards, mentors, and develops a high-performing Client Management team, building a culture of accountability, service excellence, and continuous improvement.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor’s and at least 6 years of experience in Business, Healthcare Administration, or a related field OR High School/GED and at least 9 years of experience in Business, Healthcare Administration, or a related field
• Experience in client success, account management, or client services in healthcare or pharmacy services.
• Demonstrated success in building and leading high-performing client-facing teams.
• Strong strategic thinking, leadership, and problem-solving capabilities.
• Excellent communication, presentation, and relationship management skills.
• Proficiency with CRM and client success tools (e.g., Salesforce, Gainsight).
• Ability to travel as needed to support client relationships and team development.
• At least 2 years of experience contributing to financial decisions in the workplace.
• At least 3 years of direct leadership, indirect leadership and/or cross-functional team leadership.
• Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

We will consider employment of qualified applicants with arrest and conviction records.

Preferred Qualifications

• MBA or advanced degree

Salary Range: $150000 - $240,625.00 / Salaried