Restaurant Loyalty Success Manager

Rewards Network; Chicago (IL); Hybrid; USD 71,240 - 80,496; Full time

Benefits offered by this job

Health insurance

Paid time off

Company match

401(k) plan

Dental plan

Vision plan

HSA with company match

Flexible Spending Accounts

Commuter benefits

Life insurance

AD&D insurance

Disability insurance

Catered lunches

Job summary

Rewards Network is seeking a Client Success Manager in Chicago to review client accounts, maintain relationships, and resolve questions while growing a book of business. The role focuses on reducing churn, reinforcing the value of services, and upselling additional offerings within a regional portfolio.

This hybrid position requires in-office presence three days a week (Tuesday-Thursday) at our downtown Chicago office, with a strong emphasis on customer satisfaction, retention, and

Qualifications

• 3+ years of client-facing experience supporting a sales organization.
• Experience handling a high volume of calls and emails.
• Passion for client service.
• Experience using CRM system such as Salesforce.
• Proficiency with MS Office (Excel, Word, PowerPoint, Outlook).
• Ability to adapt in a fast-paced environment.
• Strong written and verbal communication.
• Attention to detail and organization.

Responsibilities

• Oversee the customer journey for an assigned portfolio of accounts, from onboarding a new customer through ongoing support, with the goal of maximizing customer satisfaction and loyalty.
• Proactively identify and address customer issues, leading to minimized churn.
• Respond to customer requests for support, guiding clients through product features and strategies to maximize benefits.
• Communicate with clients to ensure they are realizing the full value of our services, thereby improving Net Promoter Scores (NPS).
• Identify opportunities within the portfolio to introduce and upsell products (e.g. Cash).
• Work closely with regional manager and sales teams to execute strategies that enhance customer satisfaction and business growth.
• Monitor account health metrics and provide insights to leadership on portfolio status and renewal opportunities.
• Share customer feedback with internal teams to shape future offerings.

Skills

Customer service

CRM proficiency

Communication skills

Analytical thinking

Problem solving

Independent work

Tools

Salesforce

MS Excel

PowerPoint

Outlook

Job description

Rewards Network is seeking a Client Success Manager in Chicago to review client accounts, maintain relationships, and resolve questions while growing a book of business. The role focuses on reducing churn, reinforcing the value of services, and upselling additional offerings within a regional portfolio.

This hybrid position requires in-office presence three days a week (Tuesday-Thursday) at our downtown Chicago office, with a strong emphasis on customer satisfaction, retention, and