Regional Client & Services Manager

DC Group; Minneapolis (MN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay $24.00-$31.25/hour

Paid time off and 7 company holidays

Comprehensive medical, dental, and vis

401(k) with employer match

Health Savings Account

Disability, life, and AD&D insurance

Pet insurance, critical illness, etc.

Legal services

Job summary

DC Group is hiring for a Regional Account Manager to oversee a designated territory from our Minneapolis headquarters. You will coordinate field service engineers, manage emergency service requests, and act as the central liaison across departments to ensure SLA compliance.

Ideal candidates bring strong communication, customer service experience, and solid MS Office skills. This is an in‑office role with coaching, competitive pay, and incentive bonuses on top of a solid starting salary.

Qualifications

• Minimum AA/AS degree.
• Strong written and oral communication skills.
• Customer service experience.
• Ability to manage varying daily deliverables while addressing customer needs.
• Exceptional organizational and management skills.
• Intermediate to advanced Microsoft Office 365 knowledge (Word, Excel, Outlook).
• A positive attitude and a desire to learn.

Responsibilities

• Overseeing DC Group clients for a designated territory and building those relationships through hands‑on project management, acting as the primary coordinator for all account activity.
• Managing DC Group employed Field Service Engineers’ (FSE) schedules by coordinating maintenance, installation, and repair work.
• Managing mission critical emergency service requests by accurately communicating schedules, coordinating expedited parts shipments, and organizing required repairs, a core part of the project management process for each client account.
• Driving the logistics between multiple departments as the central coordinator, ensuring successful fulfillment of contract service level agreements (SLA).
• Monitoring email and phone communication from DC Group clients, providing prompt responses and solutions.
• Preparing field service reports based on analysis of recorded data supporting ongoing coordination and management efforts across the territory.
• Preparing price quotations based on industry standards, field service recommendations and client requests.

Skills

Customer service

Communication

Time management

MS Office 365

Education

Associate degree

Tools

Microsoft Office 365

Job description

DC Group is hiring for a Regional Account Manager to oversee a designated territory from our Minneapolis headquarters. You will coordinate field service engineers, manage emergency service requests, and act as the central liaison across departments to ensure SLA compliance.

Ideal candidates bring strong communication, customer service experience, and solid MS Office skills. This is an in‑office role with coaching, competitive pay, and incentive bonuses on top of a solid starting salary.