Regional Account Manager

DC Group; Minneapolis (MN); Presencial; USD 33 000 - 43 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

PTO + holidays

Medical/dental/vision

401(k) with match

HSA

Insurance (disability/life/AD&D)

Voluntary benefits

Resumo da oferta

DC Group in Minneapolis, MN is seeking a Regional Account Manager to oversee client accounts in a designated territory, coordinate field service engineers, and manage SLA-driven service delivery.

The role emphasizes strong communication, organization, and customer service; no prior industry experience required, on-site position with competitive pay and comprehensive benefits.

Qualificações

• Minimum AA/AS degree.
• Strong written and oral communication skills.
• Customer service experience.
• Ability to manage varying daily deliverables while addressing customer needs.
• Exceptional organizational and management skills.
• Intermediate to advanced Microsoft Office 365 knowledge (Word, Excel, Outlook).
• A positive attitude and a desire to learn.

Responsabilidades

• Overseeing DC Group clients for a designated territory and building relationships through hands-on project management.
• Managing Field Service Engineers’ schedules and coordinating maintenance, installation, and repair work.
• Coordinating emergency service requests, communicating schedules, and organizing required repairs.
• Driving logistics between departments to ensure contract SLA fulfillment.
• Monitoring client communications by email and phone, providing prompt responses and solutions.
• Preparing field service reports based on data analysis to support coordination across the territory.
• Preparing price quotations based on industry standards and client requests.

Conhecimentos

Communication

Customer service

Time management

Organizational skills

Microsoft Office 365

Formação académica

AA/AS degree

Ferramentas

Microsoft Office 365

Descrição da oferta de emprego

Would you like to join a fast-growing company recognized as one of the Star Tribune’s Top Workplaces in 2023 - 2026, and honored by USA Today as a Top Workplace in both 2024 - 2026?

DC Group Inc., headquartered in Minneapolis, MN provides mission-critical support to some of the most recognized companies throughout the United States and Canada. Operations include support for Fortune 500 companies, government facilities, critical infrastructure, and of course, our namesake Data Centers. As a preferred vendor for some of the world’s premiere property management companies, our exponential growth in the critical power industry shows no sign of slowing down. Focusing on innovation, superior service, and cutting-edge proprietary software solutions has given us a reputation that sets us apart, fuels our growth, and makes us an exciting team to grow with!

This is an in-office position at our Minneapolis, Minnesota Headquarters location

Regional Account Manager responsibilities include:

• Overseeing DC Group clients for a designated territory and building those relationships through hands-on project management, acting as the primary coordinator for all account activity.
• Managing DC Group employed Field Service Engineers’ (FSE) schedules by coordinating maintenance, installation, and repair work.
• Managing mission critical emergency service requests by accurately communicating schedules, coordinating expedited parts shipments, and organizing required repairs, a core part of the project management process for each client account.
• Driving the logistics between multiple departments as the central coordinator, ensuring successful fulfillment of contract service level agreements (SLA).
• Monitoring email and phone communication from DC Group clients, providing prompt responses and solutions.
• Preparing field service reports based on analysis of recorded data supporting ongoing coordination and management efforts across the territory.
• Preparing price quotations based on industry standards, field service recommendations and client requests.

Previous industry experience is not required.

No cold calling or sales.

DC Group provides extensive coaching and one-on-one job training to ensure your success, as well as healthy incentive bonuses on top of a strong starting salary.

Candidates for the Regional Account Manager positionshould have:

• Minimum AA/AS degree
• Strong written and oral communication skills
• Customer service experience
• Ability to manage varying daily deliverables while addressing customer needs
• Exceptional organizational and management skills
• Intermediate to advanced Microsoft Office 365 knowledge (Word, Excel, Outlook)
• A positive attitude and a desire to learn

Employee Benefits and Pay Including:

We believe in taking care of our team—both at work and beyond. Our benefits package includes:

• Competitive pay $24.00-$31.25/hour depending on experience.
• Paid time off and 7 company holidays to recharge and reset
• Comprehensive medical, dental, and vision plans
• 401(k) with employer match to support your future
• Health Savings Account (HSA) to help manage healthcare costs
• Financial protection with company-paid disability, life, and AD&D insurance
• Additional peace of mind with optional benefits like pet insurance, critical illness, accident coverage, identity protection, and legal services

This description is not intended to be an exhaustive list of all duties, responsibilities, or physical demands and may be updated as business needs require. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

This company does not discriminate in employment or the provision of service on the basis of race, color, religion or creed, gender, sex (including pregnancy), national origin or ancestry, ethnicity, citizenship status, genetic information, military or veteran status, age, physical or mental disability, or any other classification protected by applicable local, state, or federal laws.

This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.