Luxury Client Relations Center Lead

Brobston Group; Grand Prairie (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

Cartier North America is seeking a Client Relations Center Manager to lead the CRC strategy and team, delivering exceptional client experiences across all touchpoints while meeting performance targets. The role focuses on coaching Ambassadors, driving client engagement, and aligning with Maison standards.

You will oversee daily operations, monitor SLAs and KPIs, participate in recruitment, onboarding, and continuous improvement initiatives, and partner with the CRC Client Engagement Team to

Qualifications

• 5+ years managing direct reports in a luxury client-centered environment.
• Proven ability to deliver world-class client experiences and motivate teams.

Responsibilities

• Lead CRC strategy to deliver exceptional client experiences and meet goals.
• Develop Ambassadors and coach with customized plans.
• Oversee recruitment, onboarding and talent development.
• Supervise daily operations, SLAs, KPIs, and dashboards.
• Partner with CRC Client Engagement Team to drive high-end sales and client outreach.

Skills

Team leadership

Client engagement

Communication

Data-driven decisions

Omni-channel

Salesforce

MS Office

Scheduling

Tools

Salesforce

Vonage

SAP

Calabrio

Medallia

Scheduling tools

Job description

Cartier North America is seeking a Client Relations Center Manager to lead the CRC strategy and team, delivering exceptional client experiences across all touchpoints while meeting performance targets. The role focuses on coaching Ambassadors, driving client engagement, and aligning with Maison standards.

You will oversee daily operations, monitor SLAs and KPIs, participate in recruitment, onboarding, and continuous improvement initiatives, and partner with the CRC Client Engagement Team to