Luxury Client Relations Center Manager

Richemont; Grand Prairie (LA); On-site; USD 90,000 - 115,000; Full time

Job summary

Cartier North America is seeking a Client Relations Center Manager to lead the CRC team and strategy, driving exceptional client experiences while meeting performance metrics across the luxury boutique network.

You will coach ambassadors, partner with HR, Sales, and boutique leaders, and ensure operational excellence through data-driven insights, training, and governance in a dynamic, high-end environment.

Qualifications

• 5+ years of experience managing direct reports in a luxury client center.
• Proven ability to motivate teams and deliver world-class client experiences.
• Experience with omni-channel service and luxury retail.
• Strong leadership and coaching skills.

Responsibilities

• Lead CRC strategy to meet performance metrics and sales targets.
• Develop ambassadors and managers; coach through regular performance reviews.
• Monitor customer feedback and drive improvements across channels.
• Oversee daily operations, SLA adherence, and resource allocation.
• Collaborate with HR, boutique partners, and corporate teams.

Skills

Team leadership

Client experience

Communication

Data-driven decision making

Multitasking

Conflict resolution

Tools

Salesforce

Vonage

SAP

Calabrio

Medallia

Scheduling tools

Job description

Cartier North America is seeking a Client Relations Center Manager to lead the CRC team and strategy, driving exceptional client experiences while meeting performance metrics across the luxury boutique network.

You will coach ambassadors, partner with HR, Sales, and boutique leaders, and ensure operational excellence through data-driven insights, training, and governance in a dynamic, high-end environment.