Regional Client Care Leader - Disaster Response

American Red Cross; Dedham (MA); On-site; USD 72,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts

Paid Time Off 19 days/year

11 paid holidays

401K with 6% match

Paid Family Leave

Employee Assistance Program

Job summary

The American Red Cross in Dedham, MA is seeking a Regional Client Care Manager to lead a volunteer-driven team delivering disaster support and family comfort services. You will ensure compliance with national policies and guide a workforce implementing disaster programs across the region.

This role requires building community partnerships, deploying to disaster sites at least once per year, and aligning operations with disaster cycle services.

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum 5 years of related experience in building and leading volunteer teams.
• Requires 15–20% travel and a valid driver's license.

Responsibilities

• Empower Volunteers: lead a diverse volunteer team delivering disaster cycle services.
• Lead the Program: implement activities within geographic area or region.
• Mission Capacity Building: develop Disaster Leadership Volunteers and partners.
• Engage Community: mobilize communities and engage partners with functional expertise.
• Manage in a Matrix: collaborate with internal partners and volunteers.
• Know Your Communities: act as disaster subject matter expert in the area.
• Ready to Respond: initiate and coordinate disaster relief operations in the region.

Skills

Coaching

Interpersonal skills

Verbal communication

Written communication

Analytical skills

Decision making

Microsoft Office

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

Outlook

Job description

The American Red Cross in Dedham, MA is seeking a Regional Client Care Manager to lead a volunteer-driven team delivering disaster support and family comfort services. You will ensure compliance with national policies and guide a workforce implementing disaster programs across the region.

This role requires building community partnerships, deploying to disaster sites at least once per year, and aligning operations with disaster cycle services.