Regional Benefits & Services Liaison

City of New York; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

New York City Human Resources Administration (HRA) seeks an Associate Benefits Opportunity Specialist III to support FIA Benefit Access Centers and Food Stamp operations. The role involves representing senior leadership, ensuring timely eligibility determinations and assisting with complex inquiries.

The position requires a high school diploma with experience or a bachelor’s degree with related experience, and offers growth within a challenging public service environment in New York City.

Qualifications

• High school diploma or equivalent with 3 years experience in social/human services or related setting.
• Bachelor’s degree plus 18 months of relevant experience as Benefits Opportunity Specialist or similar.
• Alternative: 60 college credits substituted for up to 9 months of the experience, with at least 18 months overall in related work.

Responsibilities

• Represent Deputy Commissioner/Regional Manager at FIA Center Operations meetings and assist in daily operations of Benefit Access Centers and Food Stamp sites.
• Respond to inquiries from Legal Services, Councils Members and Advocates with information on Welfare Reforms initiatives.
• Monitor Fair Hearing compliance, prepare weekly updates, and follow up on cases; identify errors and advise centers on corrective action.
• Conduct visits and audits to assess efficiency and compliance with policies; develop corrective action plans with management.
• Provide training to staff on interpretation and application of agency policies and ensure proper documentation and controls.

Skills

Client services

Employment planning/counseling

Regulatory compliance

Public assistance knowledge

Education

High school diploma + 3 years experience

Bachelor’s degree

Bachelor’s degree + 18 months experience as Benefits Opportunity Specialist

60 credits substituted for experience

Job description

New York City Human Resources Administration (HRA) seeks an Associate Benefits Opportunity Specialist III to support FIA Benefit Access Centers and Food Stamp operations. The role involves representing senior leadership, ensuring timely eligibility determinations and assisting with complex inquiries.

The position requires a high school diploma with experience or a bachelor’s degree with related experience, and offers growth within a challenging public service environment in New York City.