Public Benefits Client Services Specialist

Talentify; New York (NY); On-site; USD 36,000 - 52,000; Full time

Job summary

The City of New York is seeking a Clerical Associate (10251) for the Family Independence Administration (FIA) to greet clients, route them to the correct program units, and assist with using the Access HRA portals at 2400 Fulton Street, Brooklyn.

Under supervision, you will support eligibility routines for Public Assistance, SNAP and Medicaid, hand out kits, help applicants upload documents, and ensure efficient service for visitors with varied needs.

Qualifications

• A four-year high school diploma or equivalent approved by a State's department of education or a recognized accrediting organization.
• One year of satisfactory clerical experience.
• Keyboard familiarity with typing at least 100 keystrokes per minute.

Responsibilities

• Greet and assist clients at universal kiosks and direct them to the appropriate unit within BAC, SNAP, Medicaid offices and other HRA services.
• Interact with visitors to determine the correct program unit for routing and assign passes accordingly.
• Provide Cash Assistance, Medicaid and SNAP kits and help applicants navigate Access HRA portal and include all household members in prelim online applications.
• Review documents to determine urgency or need for accommodation to speed service.
• Assist applicants with scanning/uploading documents and operate copy machines in the Document Drop Box area.
• Issue Model Office tickets for in-person interviews and escalate questions about eligibility to supervisors.

Skills

Typing 100 wpm

Education

High school diploma or equivalent

Job description

The City of New York is seeking a Clerical Associate (10251) for the Family Independence Administration (FIA) to greet clients, route them to the correct program units, and assist with using the Access HRA portals at 2400 Fulton Street, Brooklyn.

Under supervision, you will support eligibility routines for Public Assistance, SNAP and Medicaid, hand out kits, help applicants upload documents, and ensure efficient service for visitors with varied needs.